Thomas Donahue

Derry

Summary

Results-driven Business System Analyst with expertise in process documentation, workflow analysis, and technology implementation. Proven ability to enhance operational efficiency and deliver impactful solutions.

Overview

years of professional experience

Work History

Optum Business System Analyst /Senior Implementation Consultant

Optum, Change Healthcare Enterprise Imaging

10.2010 - Current

Analyzed business requirements to enhance operational efficiency and improve system functionality.
Collaborated with cross-functional teams to define project scope and deliverables for system enhancements.
Developed detailed documentation for system specifications, ensuring clarity and adherence to best practices.
Facilitated user acceptance testing, gathering feedback to drive iterative improvements in system performance.
Led initiatives to streamline workflows, resulting in increased productivity and reduced turnaround times.
Mentored junior analysts on best practices in systems analysis and project management methodologies.
Implemented data integrity protocols, ensuring accurate reporting and compliance with regulatory standards.
Trained cardiologist, nurses, sonographers and nonclinical personnel in use of cardiology PACS systems.
Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.

Cardiology PACS Administrator

Healthfirst

Melbourne, FL

01.2005 - 10.2010

Managed system configurations and upgrades to ensure optimal performance and security compliance.
Monitored network systems for reliability, identifying and resolving issues proactively.
Developed backup and disaster recovery procedures to safeguard sensitive data integrity.
Collaborated with cross-functional teams to implement IT solutions aligned with organizational goals.
Conducted training sessions for staff on new software applications and best practices.
Evaluated emerging technologies to recommend system enhancements that drive operational excellence.
Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.

Education

Associate of Science - Associate of Science in Health Professions (AS)

Hawaii Pacific University

Honolulu, HI

Skills

Process documentation
Data migration
Enterprise resource planning
Software and hardware implementation
User access management
Upgrade testing

System maintenance
Problem-solving
Workflow Analysis
Technology implementation
Root-cause analysis
Solution implementation

Interests

Volunteering at community kitchens and food-related charities
Enjoy participating in Brazilian jiu-jitsu for overall physical and mental well-being
Sharing travel tips, recommendations, and insights with fellow enthusiasts

Timeline