Thomas Giardina
Easton,PA
Summary
Service-focused Inside Sales Rep that brings unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales & Customer Relations Specialist
Stiltz Inc.
12.2023 - Current
- Consistently exceeded sales targets by 150%, achieving top performance awards within multiple organizations.
- Managed high-volume client interactions through inbound and outbound sales, appointment setting, and issue resolution, maintaining a 98% accuracy rate.
- Provided exceptional service to diverse clients by implementing personalized solutions and ensuring customer satisfaction across different industries.
- Strengthened client relationships through proactive follow-ups and targeted engagement strategies, leading to a 20% improvement in retention rates.
- Utilized Microsoft Office, CRM tools, and project management platforms to optimize workflow efficiency and report accuracy.
- Constantly a top performer among my peers.
- Work with clients directly on the phone, I pre qualify them to see if an elevator will fit their needs. If so I get them set up to coordinate a time and date for an assessment.
- Cultivate and maintain strong relationships with dealers across the state to promote effective communication and encourage mutually beneficial business practices.
- Coordinate appointment scheduling by tracking travel distances between client locations to ensure efficient routing and sufficient travel time for dealers.
- Act as a liaison between dealers and customers to confirm accurate appointment details and timely arrivals for in-home assessments.
- Work closely with Supervisors to help with the training of new reps
- Provide a white glove service to everyone I speak with.
- Logged call information and solutions provided into internal database.
- I am my own biggest competition and use that to drive my numbers and success.
- Coordinated with dealers and distributors by delivering quality support and detailed educational information.
Facilities Coordinator (Seasonal)
Strategic Turf Management
08.2014 - 07.2024
- Oversee the upkeep and functionality of facilities, ensuring all equipment, grounds, and infrastructure are maintained to high operational standards through routine inspections and preventative maintenance measures.
- Manage procurement and inventory control for maintenance supplies, ensuring timely restocking and budget adherence while maintaining accurate records of equipment usage, repairs, and service schedules.
- Coordinate with third-party vendors and service providers to schedule repairs, inspections, and maintenance work, ensuring all operations align with safety regulations and company standards.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
Service Engagement Lead
Target
01.2022 - 01.2023
- Led and mentored a team of 15+ associates, improving customer service KPIs by 30% through strategic training initiatives.
- Spearheaded digital engagement efforts, increasing online program registrations by 40% and contributing to overall sales growth.
- Collaborated with senior leadership to analyze business opportunities and implement service enhancements to optimize guest experience.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
Production Coordinator
STUDIO 57 PRODUCTION
08.2016 - 02.2021
- Managed inventory and logistics for creative tech projects, ensuring seamless execution of production activities.
- Scheduled and coordinated meetings for directors and teams, improving operational efficiency and deadline adherence.
- Sourced equipment and materials within budget, supporting project success and cost optimization.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Education
Bachelor of Science - Business And Marketing
Penn State
University Park, PA06-2029
Business Management
The University of Maine
Orono, MESkills
- Outbound sales
- Organizational skills
- English
- Medical sales
- Customer relationship management
- Computer skills
- Computer literacy
- Technical Skills
- Facilities Coordination & Operations
- Excellent communication and interpersonal skills
- Slack
- Phone etiquette
- Marketing
- Appointment scheduling (1 year)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Time management
- Dispatching
- Analysis skills
- Negotiation (2 years)
- Prospecting
- Lead generation (1 year)
- Microsoft Office
- Warm calling (1 year)
- Direct Sales Strategies
- Cold Calling & Lead Generation
- Vendor Management & Procurement
- IT Maintenance & Troubleshooting (Network/PC/Mac)
- Customer Service & Client Relations
- Communication skills
- Sales support
- Customer support
- Fluent in customer relationship management and team collaboration
- Search engines
- B2B sales
- Cold calling
- Strong organizational abilities with keen attention to detail
- Customer service
- CRM Tools
- Shipping & Inventory Management
- Adaptable to fast-paced and evolving work environments
- Collaboration with sales
- Feedback analysis
- Sales expertise
Accomplishments
- Exceeding my sales goals for the day, week, month and year consistently.
- Quickly becoming the top performing rep amongst co workers who have been there 5 plus years.
- My success is what drives me to constantly do better than what I did yesterday, I always want to be 1% better everyday.
Goals Acheived
- I have been named the "MVP" multiples months in a row. When this happens, my company is acknowledging that I have broken some type of record in regards to our number of sales or appointments booked. I was consistently the top performing rep year round from the second I got hired.
- I also made my company over 1 Million dollars in profit within the first 6 months of me being employed at our company and received a plaque for that. Accomplishments
Certification
- Certified Payroll Professional
- ServSafe
- Food Handler Certification
- Driver's License
Timeline
Sales & Customer Relations Specialist
Stiltz Inc.
12.2023 - Current
Service Engagement Lead
Target
01.2022 - 01.2023
Production Coordinator
STUDIO 57 PRODUCTION
08.2016 - 02.2021
Facilities Coordinator (Seasonal)
Strategic Turf Management
08.2014 - 07.2024
Bachelor of Science - Business And Marketing
Penn State
Business Management
The University of Maine
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