Thomas Gordon
Altoona
Summary
Dynamic Store Manager with a proven track record at Aldi USA, excelling in team leadership and customer service. Enhanced employee performance through effective coaching and established strong customer relations, resulting in increased satisfaction. Skilled in inventory management and financial oversight, ensuring operational efficiency and compliance with company standards.
Overview
20
20
years of professional experience
Work History
Store Manager
Aldi USA
04.2022 - Current
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Ensure shipments are received accurately and in good condition.
- Put out up to twelve pallets of product to the company standard of at most 30 minutes per pallet while maintaining cleanliness standards and proper product rotation.
- Maintain company efficiency standards using local reporting and the "Tell, Show, Do and Review" method.
Store Manager
Sheetz
02.2014 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
Sheetz
05.2007 - 02.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Key Holder
Pretzels Plus
04.2005 - 05.2007
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Bachelor of Science - Business Administration And Management
University of Wisconsin, Milwaukee
Milwaukee, WI05-2027
High School Diploma -
Altoona Area High School
Altoona06-2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership and coaching
- Inventory management
- Recruitment and hiring
- Leadership development
Timeline
Store Manager
Aldi USA
04.2022 - Current
Store Manager
Sheetz
02.2014 - 03.2022
Assistant Manager
Sheetz
05.2007 - 02.2014
Key Holder
Pretzels Plus
04.2005 - 05.2007
Bachelor of Science - Business Administration And Management
University of Wisconsin, Milwaukee
High School Diploma -
Altoona Area High School
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