Thomas Little
Cresco
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Lead
Kanarek Agency
Mt Pocono
03.2019 - 10.2024
- Documented detailed customer interactions and transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Addressed all customer concerns effectively, maintaining calm, friendly demeanor.
- Handled cash and credit card payments, and arranged specialized billing when necessary.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Informed customers about prospective service upgrades, updated services, and account changes to promote loyalty and return transactions.
Trainer/Stylist
Robert Jillian Salon
East Stroudsburg
06.2018 - 03.2019
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Trained staff on innovative cutting and coloring techniques, consistently updating on latest trends.
- Provided feedback on employee performance based on observed results during training sessions.
- Tailored haircuts, coloring, and styling to align with client photos and specifications, offering suggestions for alternatives and adaptations.
Customer Service/Front Desk
Exploria Resorts LLC
East Stroudsburg
02.2014 - 06.2018
- Engaged in all levels of resort operations: marketing, front desk, and customer service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Collaborated within team environments to enhance workplace productivity.
- Recognized by management for providing exceptional customer service.
Education
PA Insurance Standards And Regulations
Allstate University
05-2019
Honors Graduate - Hairstyling, Teaching, And Salon Management
Pittsburgh Beauty Academy
Pittsburgh, PASkills
- Customer service expertise
- Effective communication skills
- Database management
- Problem solving
- Employee training
- Client relationship management
Timeline
Customer Service Lead
Kanarek Agency
03.2019 - 10.2024
Trainer/Stylist
Robert Jillian Salon
06.2018 - 03.2019
Customer Service/Front Desk
Exploria Resorts LLC
02.2014 - 06.2018
PA Insurance Standards And Regulations
Allstate University
Honors Graduate - Hairstyling, Teaching, And Salon Management
Pittsburgh Beauty Academy
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