Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Nadolski

Flourtown

Summary

Dynamic retail operations leader with a proven track record with the Philadelphia Flyers and Comcast Spectacor, driving over $18 million in revenue. Expert in strategic planning and team management, enhancing customer engagement through innovative merchandising strategies. Adept at data analysis, fostering high-performing teams, and optimizing operational efficiency to achieve exceptional results.

Overview

6
6
years of professional experience

Work History

Assistant Manager, Retail and Merchandise

Philadelphia Flyers
Philadelphia
12.2023 - Current
  • Lead retail operations for all games and concerts inside the Wells Fargo Center, achieving $18 million in total annual revenue by executing strategic retail initiatives and high-performance sales and operational plans
  • Collaborate with over 50 concert tours throughout the year, driving over $9 million in gross revenue within fiscal year, including a record-breaking month surpassing $2n5 million in sales
  • Assist in the sales of corporate merchandise for incoming clients who are purchasing premium seating options
  • Lead and coach over 130 retail staff associates, ensuring league-standard customer satisfaction rating throughout the year
  • Develop and execute comprehensive merchandising strategies, including detailed display plans and operational requirements to ensure impactful event outcomes
  • Collaborate with multiple vendors to design and implement customized merchandise, ensuring fresh product drops throughout the year
  • Schedule and staff all 7 retail locations for Flyers, Sixers, and Wings games
  • Assist in the oversight of the e-commerce store which is projected to surpass $500,000 this season

Course Flyover Assistant

Home Course Aerials
Philadelphia
06.2019 - 06.2023
  • Assist drone operator with 18-hole flyover of multiple golf courses
  • Film, edit, and produce the footage released on the Golf Association of Philadelphia’s website

Merchandise Intern

United States Golf Association
Brookline
05.2022 - 07.2022
  • Collaborate with a team of over 21 interns to drive over $14 million during championship week
  • Coordinate with merchandise and operations team to receive orders from over 50 vendors
  • Manage several teams of volunteers and execute metrics according to the agenda
  • Resolved many customer disputes at the “Customer Service” station in the tent
  • Engaged and serviced over 200,000 patrons throughout the 11-day period of championship operation

Education

Bachelor of Arts - Media Studies And Production

Temple University
Philadelphia, PA
05-2023

Skills

  • Merchandise Sales
  • Management
  • Customer Service
  • Operations
  • Excel
  • Teamwork
  • Retail Buying
  • Inventory Management
  • Communication
  • Team Leadership

Timeline

Assistant Manager, Retail and Merchandise

Philadelphia Flyers
12.2023 - Current

Merchandise Intern

United States Golf Association
05.2022 - 07.2022

Course Flyover Assistant

Home Course Aerials
06.2019 - 06.2023

Bachelor of Arts - Media Studies And Production

Temple University

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Thomas Nadolski