Thomas Norris
McDonald's
Harleysville
6
years of professional experience
Dedicated crew trainer recognized for enhancing employee retention through effective training programs. Known for strong complaint resolution skills and fostering teamwork to drive customer satisfaction and operational compliance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Shift Manager
3 Years- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored team members on operational procedures and customer service best practices.
- Monitored inventory levels, placing orders to maintain stock while minimizing waste.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty through effective communication.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Warehouse Associate
3 Years 1 Month- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Conducted inventory checks to ensure accuracy and availability of stock levels.
- Loaded and unloaded shipments, adhering to safety protocols and guidelines.
- Assisted in organizing warehouse layout to optimize space utilization and workflow.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Crew Trainer
7 Months- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during daily operations.
- Monitored crew performance, providing feedback to enhance efficiency and teamwork.
- Implemented training programs that improved service delivery and employee retention rates.
Education
High School Diploma
Skills
Customer engagement
Employee training
Team leadership
Effective complaint resolution
Timeline
Crew Trainer
McDonald's
11.2025 - CurrentRead More
Warehouse Associate
United Refrigeration
05.2023 - CurrentRead More
Shift Manager
McDonald's
04.2020 - 04.2023Read More
Souderton Area High School
High School Diploma
Read More