Thomas Spence
Philadelphia
Summary
Dynamic Customer Service Representative with a proven track record at Nedro Auto Sales, adept at resolving inquiries and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively escalated complex issues and collaborated with the sales team to drive initiatives, ensuring a seamless customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Nedro Auto Sales
03.2016 - Current
- Resolved customer inquiries through phone, email, and in-person interactions to enhance satisfaction.
- Identified and escalated complex issues to management for prompt resolution and improved service quality.
- Developed effective communication strategies to address customer concerns and foster positive relationships.
- Collaborated with sales team to provide product knowledge and support, driving sales initiatives.
Education
GED -
Jules E. Mastbaum High School
Philadelphia01-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Nedro Auto Sales
03.2016 - Current
GED -
Jules E. Mastbaum High School