Thomas Walkowiak
Philadelphia
Summary
Dynamic and results-oriented business professional with a broad background in financial services and retail. Demonstrated expertise in driving operational excellence, developing financial strategies, and building strong customer relationships. Skilled in prioritizing tasks, optimizing workflows, and fostering a collaborative and inclusive team environment. Passionate about surpassing goals, driving revenue growth, and enhancing customer satisfaction through strategic insights and engagement.
Overview
4
4
years of professional experience
Work History
Supervisor
TD Bank
09.2022 - Current
- Led a team of advice and service colleagues, guiding them to achieve both individual and store objectives, fostering exceptional customer and colleague experiences.
- Engaged with customers and prospects to offer tailored financial advice, strengthening relationships through proactive lead management activities, including creating and managing Self-Generated Leads, handling Partner/Retail to Retail Referral Leads, executing Campaign Leads, customer outreach, scheduling and conducting appointments, and prioritizing leads.
- Championed operational excellence within the store by overseeing key functions such as cash handling, vault management, negotiable item control, fraud prevention, and ensuring the privacy and safety of both customers and employees.
- Provided expert financial advice to customers, enhancing product knowledge and transaction satisfaction, ultimately boosting customer loyalty.
- Conducted comprehensive audits to identify and address discrepancies in teller transactions, ensuring accuracy, compliance, and operational efficiency.
Sales Representative
Urban Outfitters
07.2021 - 08.2022
- Provided outstanding customer service by anticipating and exceeding client needs, driving higher customer retention and satisfaction levels.
- Consistently met and exceeded sales targets through effective relationship-building and product knowledge
- Worked closely with store management and team members to cultivate a collaborative, high-energy sales environment that promoted team success and performance excellence.
Server
On Point Bistro
07.2021 - 07.2022
- Resolved customer complaints with professionalism and tact, significantly enhancing the dining experience and promoting customer satisfaction
- Maintained in-depth knowledge of menu items and allergens, ensuring accurate and informative service to accommodate diverse customer needs
Education
BFA - Musical Theatre
The University of the Arts
Philadelphia, PA05.2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Complex Problem-solving
- Strategic planning
Timeline
Supervisor
TD Bank
09.2022 - Current
Sales Representative
Urban Outfitters
07.2021 - 08.2022
Server
On Point Bistro
07.2021 - 07.2022
BFA - Musical Theatre
The University of the Arts
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