Thomas Zukowski
Havertown
Summary
Dynamic professional with a proven track record at Playfly Sports, excelling in customer service and relationship building. Leveraged active listening and advanced CRM skills to boost ticket sales revenue by 3x. Adept at collaborating with marketing teams to enhance fan engagement through strategic campaigns.
Overview
3
3
years of professional experience
Work History
Consultant, Ticket Sales and Service
Playfly Sports - Saint Joseph's University FRMC
Philadelphia
10.2023 - Current
- Sold single-game tickets, mini-plans, season tickets, and specialized in group sales.
- Competing in Philadelphia's competitive sports market, which includes four pro teams and six Division I programs.
- Increased revenue generation 2.5x after one season through strategic sales and relationship building.
- Collaborated with the marketing team on email campaigns to drive attendance and fan engagement.
- Provided customer support and resolved ticketing issues using Paciolan CRM.
Check Stand Service Clerk
Berckmans Place - Augusta National Golf Course
Augusta
04.2023 - 04.2023
- Welcomed and guided members, players, caddies, and patrons courteously.
- Acquired extensive knowledge in hospitality, sales, marketing, and operational strategies.
- Stored and retrieved packages from patrons, given multiple levels of storage space.
- Maintained the confidentiality of all club business.
Technical Recruiter (Internship)
Signature Consultants
Charlotte
05.2022 - 08.2022
- Sourced and recruited IT and Finance professionals through job boards, ATS, referrals, and networking
- Screened and qualified candidates via phone interviews, preps, and debriefs
- Researched job opportunities to better match candidates with roles
- Built relationships to identify and engage top industry talent
Education
Bachelor of Science - Marketing, Sport And Entertainment Management, Business Analytics
University of South Carolina
Columbia, SC05.2023
Skills
- Active listening skills
- Communication skills
- Customer service
- Interpersonal skills
- Leadership
- Computer skills
- Productivity software
- MS Excel, Power BI, Access, SQL, & R
Leadership Experience
Camp Counselor and Site Leader, Haverford Township Recreation Playground Camps, Havertown, PA, 06/17 - 08/23, Ensured safety of children, Planned and facilitated activities and events for children, Resolved conflicts to ensure a safe and friendly environment, Ensured positive relationships with members and staff while enforcing camp regulations, and Communicated effectively with parents and staff .
Affiliations
- Social Chair (Delta Upsilon Fraternity) 2019-2020
- Intramural Sports Chair (Delta Upsilon Fraternity) 2021-2023
Timeline
Consultant, Ticket Sales and Service
Playfly Sports - Saint Joseph's University FRMC
10.2023 - Current
Check Stand Service Clerk
Berckmans Place - Augusta National Golf Course
04.2023 - 04.2023
Technical Recruiter (Internship)
Signature Consultants
05.2022 - 08.2022
Bachelor of Science - Marketing, Sport And Entertainment Management, Business Analytics
University of South Carolina
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