Tia Y. Brown
Kennett Square
Summary
Retail leader with 15+ years of experience coaching and developing high-performing teams while delivering exceptional customer experiences in fast-paced environments. Known for leading through change, modeling floor leadership, driving business priorities, and building inclusive, accountable teams that consistently meet performance expectations. Skilled in recruiting, scheduling, talent development, operational execution, and customer issue resolution with a calm, solutions-focused approach.
Overview
21
21
years of professional experience
Work History
Sales Representative
General RV Center
West Chester
01.2024 - Current
- Deliver consultative customer experiences by guiding clients through complex purchase decisions and post-sale support.
- Maintain consistent follow-up and relationship management using CRM tools and structured outreach.
- Partner cross-functionally with service, finance, and delivery teams to ensure accurate execution and high client satisfaction.
- Operate in a performance-driven environment while maintaining professionalism, resilience, and follow-through.
Assistant Store Manager
COACH (Tapestry Inc.)
Newark
01.2022 - 01.2024
- Supported leadership coverage across two locations to maintain service standards and operational execution.
- Supported performance execution in a high-volume location generating approximately $1.6M annually.
- Led, coached, and developed teams of 8–20 associates, modeling floor leadership and service standards during peak business periods.
- Supported recruiting, onboarding, and training to build and retain a diverse, high-performing team.
- Created and managed schedules aligned to traffic patterns, sales goals, and business priorities.
- Addressed customer concerns and escalations with a calm, solutions-focused approach to protect the brand experience.
- Partnered with store leadership and cross-functional teams to execute operational strategies and achieve performance goals.
Associate Manager / Key Holder
COACH
Newark
06.2005 - 01.2022
- Provided consistent floor leadership while supporting daily operations, coaching, and team development.
- Maintained operational execution including opening/closing, cash handling, compliance, and inventory accuracy.
- Built trusted relationships with clients through service, follow-up, and personalized support.
- Supported training and performance feedback conversations to develop team capability and accountability.
Education
Coursework - Communications & Business Management
West Chester University
Skills
- Microsoft Office (Excel, Word, Outlook)
- CRM Systems
- SAP S/4HANA
Timeline
Sales Representative
General RV Center
01.2024 - Current
Assistant Store Manager
COACH (Tapestry Inc.)
01.2022 - 01.2024
Associate Manager / Key Holder
COACH
06.2005 - 01.2022
Coursework - Communications & Business Management
West Chester University