Tia D’Aloisio
Philadelphia
Summary
Dedicated server and assistant manager with a strong focus on guest service, complaint handling, and staff training. Committed to enhancing customer experiences through effective operations management.
Hospitality professional with knack for optimizing restaurant operations and delivering exceptional dining experiences. Proven ability to lead and motivate teams, driving service excellence and operational efficiency. Known for adaptability and maintaining high standards in fast-paced environment through effective communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Server/Assistant Manager
Ciccino's Pizzeria & Restaurant
03.2018 - 04.2026
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices for food handling and service excellence.
- Developed and implemented staff schedules to optimize labor costs and coverage.
- Conducted regular inventory assessments to maintain stock levels and reduce waste.
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
Server
Greystone Pub
07.2016 - 01.2018
- Provided exceptional customer service to enhance guest experiences and encourage repeat patronage.
- Managed multiple tables efficiently while ensuring timely order delivery and accuracy.
- Trained new staff on menu offerings, service protocols, and operational standards.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Developed strong relationships with regular patrons, enhancing loyalty through personalized service initiatives.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Arts - Anthropology
SUNY Cortland
Cortland, NYSkills
- Staff training and development
- Sanitation standards
- Food safety compliance
- Task delegation
- Upselling strategies
- Guest service
- Customer service management
- Complaint handling
Timeline
Server/Assistant Manager
Ciccino's Pizzeria & Restaurant
03.2018 - 04.2026
Server
Greystone Pub
07.2016 - 01.2018
Bachelor of Arts - Anthropology
SUNY Cortland