Tiana Griglack
California
Summary
Compassionate and dependable professional with strong skills in communication, crisis de-escalation, documentation, problem-solving, and building rapport with diverse populations. Knowledgeable in Applied Behavior Analysis (ABA) principles, behavior support strategies, and criminal justice concepts, with a specialization in assessments and identifying individual needs. Experienced in maintaining confidentiality, managing multiple responsibilities, and working effectively in dynamic environments. Motivated to continue growing in behavioral health, human services, and criminal justice-related fields.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Case Manager
pinnacle treatment
Speers
01.2024 - 06.2025
- Coordinated client assessments and developed personalized care plans.
- Facilitated communication between clients and service providers.
- Advocated for client needs within multidisciplinary teams to enhance service delivery.
- Conducted crisis interventions to ensure client safety and well-being promptly.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up sessions and documentation reviews.
- Advocated for clients' needs within healthcare systems.
- Coordinated client intake and assessment processes for comprehensive treatment planning.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Adhered to ethical principles and standards to protect clients' confidential information.
Bartender
Parlay Lounge
Washington
01.2022 - 01.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed creative drink specials and promotional beverages to increase sales and enhance customer experience.
Server
Canons Chophouse
Canonsburg
11.2019 - 03.2020
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests for separate checks and menu substitutions.
- Restocked tables, wait staff areas and order staging areas.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Refilled drinks and checked with diners to meet specific needs.
Server
Bahama Breeze
Robinson
04.2016 - 01.2017
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Suggested additional items to customers to increase restaurant sales.
- Refilled drinks and checked with diners to meet specific needs.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Transported dirty tableware from dining room to dishwashing area for proper cleaning.
Education
Graduate Certificate - Applied Behavior Analysis
California University of Pennsylvania
California, PA 08.2025 - 04.2026
Master of Arts - Behavioral Crime Analysis
California University of Pennsylvania
California, PA12-2023
Certification - Threat Assessments
California University of Pennsylvania
California, PABachelor of Science - Criminal Justice
California University of Pennsylvania
California, PA12-2022
Bachelor of Arts - Sociology
California University of Pennsylvania
California, PA12-2022
Skills
- Progress Reporting
- Group and Individual Instruction
- Goal setting
- Client advocacy
- Behavioral analysis
- Relationship Building
- Verbal and Written Communication
- Computer Proficiency
- Time Management
- Exploratory Learning
- Problem Solving
- Organizational and Planning Skills
- Judgement and Decision Making
- Knowledge of Federal and State Laws
- Policy Knowledge
- Conflict Resolution
- Creative and Critical Thinking
- Calm Under Pressure
- Criminal Law
- Federal Court System
- Parent collaboration and training
- Data collection and analysis
- Behavior Support Strategies
Timeline
Graduate Certificate - Applied Behavior Analysis
California University of Pennsylvania
08.2025 - 04.2026
Case Manager
pinnacle treatment
01.2024 - 06.2025
Bartender
Parlay Lounge
01.2022 - 01.2024
Server
Canons Chophouse
11.2019 - 03.2020
Server
Bahama Breeze
04.2016 - 01.2017
Master of Arts - Behavioral Crime Analysis
California University of Pennsylvania
Certification - Threat Assessments
California University of Pennsylvania
Bachelor of Science - Criminal Justice
California University of Pennsylvania
Bachelor of Arts - Sociology
California University of Pennsylvania