Tianna Robinson
Pottstown
Summary
Proven leader with a track record of enhancing customer service and team efficiency at Gloria Jeans Coffee. Excelled in employee onboarding and customer engagement, significantly improving service quality. Skilled in time management and team leadership, adept at driving sales and operational success. Achieved notable inventory control, minimizing waste without compromising on customer satisfaction.
Overview
4
4
years of professional experience
Work History
Manager
Gloria Jeans Coffee
Pottstown
01.2024 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Directed recruitment, hiring, and training of new staff members.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and hired qualified candidates to fill open positions.
Sales Lead
Five Below
Pottstown
05.2024 - 08.2025
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated register, handled cash and processed credit card transactions.
Sales Associate
Express Factory Outlet
Pottstown
02.2023 - 06.2024
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Cleaned shelves, counters and tables to maintain organized store.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Worked with fellow sales team members to achieve group targets.
- Placed special orders or called other stores to find desired items.
Team Member
McDonald's
Norristo
09.2021 - 11.2022
- Maintained a clean and organized work area throughout shift.
- Rotated through series of different stations based on team needs.
- Collaborated with team members to achieve daily goals.
- Operated cash registers to process payments from customers.
- Resolved customer issues promptly in a professional manner.
Education
High School Diploma -
Pottstown Senior Highschool
Pottstown, PA05-2024
Skills
- Schedule preparation
- Employee onboarding
- Customer service
- Lead generation
- Shift scheduling
- Time management
- Team leadership
- Emergency response
Accomplishments
- Gwynedd mercy 17,000 scholarship
- st josephs university 26,000 scholarship
- graduated a year early at 17 instead of 18
References
References available upon request.
Timeline
Sales Lead
Five Below
05.2024 - 08.2025
Manager
Gloria Jeans Coffee
01.2024 - Current
Sales Associate
Express Factory Outlet
02.2023 - 06.2024
Team Member
McDonald's
09.2021 - 11.2022
High School Diploma -
Pottstown Senior Highschool
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