Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiara Jordan-Crawley

Philadelphia

Summary

Detail-oriented professional with over six years of experience in customer service and administrative support. Demonstrated expertise in issue resolution and client relationship management. Proven track record of enhancing business operations through effective communication and problem-solving skills. Seeking to leverage these strengths in a member services role.

Overview

9
9
years of professional experience

Work History

Home Health Care Worker

Moravia Health
Philadelphia
09.2024 - Current
  • Provided compassionate care by assisting clients with hygiene and mobility tasks.
  • Established trust-based relationships through effective communication with clients and families.
  • Monitored client well-being and promptly reported changes to medical staff.
  • Maintained accurate documentation of care while ensuring confidentiality and HIPAA compliance.
  • Exhibited professionalism and patience in addressing client needs and concerns.
  • Adapted to fluctuating schedules and client conditions while upholding high care standards.

Owner's Assistant

Majority Wrong
Philadelphia
02.2019 - Current
  • Supported daily business operations, including customer service, scheduling, and inventory management.
  • Handled high volume of phone inquiries, resolving questions and directing calls appropriately.
  • Maintained organized filing and digital systems to enhance efficiency and accuracy.
  • Addressed customer concerns by resolving minor issues immediately and escalating complex problems.
  • Assisted in supply ordering to ensure constant stock availability for operations.

Lead Teacher

Turning Paiges
Philadelphia
09.2016 - 04.2018
  • Executed daily lessons that fostered academic and social-emotional growth.
  • Cultivated strong relationships with families through consistent communication on student progress.
  • Adapted classroom management strategies to accommodate diverse learning styles and abilities.
  • Collaborated with staff to ensure curriculum alignment and adherence to state standards.
  • Maintained composure in high-stress situations, promoting a positive classroom environment.

Education

Associate of Applied Science - Paralegal Studies

Community College of Philadelphia
Philadelphia, PA
05-2015

Skills

  • Customer support and retention
  • Conflict resolution
  • Muni-Line phone system
  • Office management
  • Team collaboration
  • Scheduling and supply ordering
  • Leadership training
  • Technical support

Timeline

Home Health Care Worker

Moravia Health
09.2024 - Current

Owner's Assistant

Majority Wrong
02.2019 - Current

Lead Teacher

Turning Paiges
09.2016 - 04.2018

Associate of Applied Science - Paralegal Studies

Community College of Philadelphia

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Tiara Jordan-Crawley