Tiarah Cox-Fluellen
Abington,PA
Summary
Experienced with coordinating administrative functions to ensure smooth office operations. Utilizes organizational and communication skills to support executive teams and manage multiple priorities. Strong understanding of problem-solving and adaptability to new challenges.
Overview
6
6
years of professional experience
Work History
Front Desk & Administrative Coordinator
Constantly Caring Homecare Agency
09.2023 - Current
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Conducted new employee onboarding and provided ongoing orientation training.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated and administered employee health insurance and retirement plans.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Assisted in payroll administration, ensuring accurate calculations and timely distribution of employee paychecks.
- Assisted in payroll processing, ensuring accurate and timely compensation for all employees.
- Completed weekly payroll for 200 employees.
Mobile Massage Therapist
Self-employeed
09.2019 - Current
- Ensured client safety by adhering to contraindications guidelines when administering various massage modalities.
- Increased repeat clientele through exceptional customer service and personalized treatment plans.
- Maintained open communication with clients by providing timely appointment reminders and follow-up messages to ensure satisfaction and encourage repeat bookings.
- Built a loyal client base by consistently delivering high-quality massages that met or exceeded expectations.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Established strong customer relationships through excellent communication and attentive service.
Massage Therapist
Hand And Stone
11.2020 - 04.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
COVID-19 Contact Tracer
PCG Consulting
09.2021 - 03.2022
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
Education
Bachelor of Science - Supply Chain/Project Management
Pennsylvania State University
Abington, PA05.2026
Associate Degree - Business Administration
Montgomery County Community College
Blue Bell, PA05.2024
Certificate - Massage Therapy
Montgomery County Community College
Philadelphia, PA03.2019
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Document management
- Microsoft Excel
- Inbound phone call handling
- Documentation and recordkeeping
- Calendar management
- Office inventory management
- Project Support
Timeline
Front Desk & Administrative Coordinator
Constantly Caring Homecare Agency
09.2023 - Current
COVID-19 Contact Tracer
PCG Consulting
09.2021 - 03.2022
Massage Therapist
Hand And Stone
11.2020 - 04.2024
Mobile Massage Therapist
Self-employeed
09.2019 - Current
Associate Degree - Business Administration
Montgomery County Community College
Certificate - Massage Therapy
Montgomery County Community College
Bachelor of Science - Supply Chain/Project Management
Pennsylvania State University
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