Tiarrah Saunders
Philadelphia
Summary
Motivated individual with a positive attitude and a passion for providing exceptional customer service. An outgoing and focused worker with excellent listening and communication skills. Committed to thorough understandings of clients needs and individualized plans for growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crisis Counselor
DeafLead
08.2024 - Current
- Use skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns through chat and text.
- Provides emergency response in crisis situations to diffuse tensions and prevent violence.
- Conduct suicide risk assessments, safety planning, and emotional stabilization during high-stress and emergency situations.
- Maintain accurate, confidential documentation in compliance with organizational, ethical, and legal standards.
- Applies trauma-informed, client-centered approaches to support individuals experiencing mental health crises, abuse, or acute distress.
Intern
East Stroudsburg University of PA
01.2024 - 05.2024
- Lead art therapy groups for students with cognitive disabilities.
- Developed time management skills by effectively balancing multiple tasks, including session planning, documentation, and research.
- Supported patients' emotional growth by encouraging self-reflection and exploration through art-making processes.
- Assisted lead art therapist in planning and conducting group sessions for diverse patient populations.
- Assisted in organizing therapeutic outings such as museum visits or outdoor painting experiences to expose clients to new artistic stimuli.
Operations Assistant
East Stroudsburg University of PA
09.2021 - 05.2024
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided administrative support with accurate document preparation and data entry.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Completed daily logs for management review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Team Member
Walmart
05.2023 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong relationships with regular customers which increased return visits.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Crew Member
McDonald's
05.2022 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Team Member
Burlington
03.2021 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Team Member/ Assistant Manager
Family Dollar
12.2019 - 08.2020
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Addressed and resolved customer complaints in a polite and professional manner.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Assisted with inventory counts and stocking of merchandise.
Teaching Assistant
Cornerstone Christian Academy
06.2019 - 08.2019
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with supervision and care of multiple groups of children from ages 5-12.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Crew Member
Target Stores
10.2018 - 01.2019
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Received incoming merchandise and stored in correct stock locations.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
Bachelor of Science - Psychology
East Stroudsburg University
East Stroudsburg, PA08.2024
Skills
- Crisis intervention & de-escalation
- Organizational Skills
- Confidentiality & ethical standards
- Support Services
- Team Building
- Active Listening
- Problem-Solving
- Relationship Building
- Collaboration with multidisciplinary teams
- Excellent Written & Verbal Communication Skills
- Leadership and Teamwork
- High focus on time management and completing goals efficiently and effectively
Certification
Crisis Intervention Certificate, [East Stroudsburg University ] — 2024
Timeline
Crisis Counselor
DeafLead
08.2024 - Current
Intern
East Stroudsburg University of PA
01.2024 - 05.2024
Team Member
Walmart
05.2023 - 01.2024
Crew Member
McDonald's
05.2022 - 08.2022
Operations Assistant
East Stroudsburg University of PA
09.2021 - 05.2024
Team Member
Burlington
03.2021 - 06.2022
Team Member/ Assistant Manager
Family Dollar
12.2019 - 08.2020
Teaching Assistant
Cornerstone Christian Academy
06.2019 - 08.2019
Crew Member
Target Stores
10.2018 - 01.2019
Bachelor of Science - Psychology
East Stroudsburg University