Tiayana Hardy
Wilkes-Barre
Summary
Dynamic Direct Support Professional Supervisor with extensive experience at Step By Step, Inc., excelling in client advocacy and behavioral support. Proven ability to enhance community integration and implement individualized care plans, fostering independence and well-being. Skilled in healthcare coordination and conflict resolution, ensuring high-quality, compassionate care for individuals with developmental disabilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional Supervisor
Step By Step, Inc.
09.2024 - Current
- Supervised daily operations of support services for individuals with developmental disabilities.
- Coordinated staff scheduling to ensure adequate coverage and compliance with regulatory standards.
- Trained new direct support professionals on best practices and organizational policies.
- Formulate employee schedule and approve timesheets/overtime.
- Monitored client progress and implemented individualized care plans to enhance quality of life.
- Conducted performance evaluations to assess staff effectiveness and identify training needs.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for clients.
- Facilitated communication between clients, families, and service providers to promote advocacy and support.
- Implemented safety protocols and emergency response procedures to ensure client well-being in all settings.
- Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
- Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
- Developed and maintained a constructive partnership with external agencies to support clients'' involvement in recreational, educational, and vocational programs.
- Contributed to the continuous improvement of service delivery by participating in agency initiatives, providing feedback, and implementing best practice strategies.
- Collaborated with healthcare providers to coordinate medical appointments for clients, ensuring proper follow-up on treatments and recommendations.
- Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
- Conducted regular performance evaluations for direct support professionals to identify areas of improvement and guide professional development.
- Implemented emergency response protocols effectively during crisis situations to protect the safety of both clients and staff members.
- Served as a role model for staff in demonstrating compassionate care practices that prioritize respect for each individual''s dignity and rights.
- Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
- Advocated for client needs during service planning meetings, ensuring resources were allocated appropriately to foster growth and development.
- Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
- Assisted in staffing decisions including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision.
- Streamlined communication between interdisciplinary teams, facilitating effective collaboration on client goals and support strategies.
- Enhanced individual care by developing personalized support plans for clients with intellectual and developmental disabilities.
- Coordinated transportation services for clients enabling access to various community activities while promoting inclusion opportunities.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Spearheaded and implemented new projects to expand scope of engagement.
DSP
Creating Unlimited Possibilities
05.2024 - 09.2024
- Supported individuals with daily living activities, enhancing independence and quality of life.
- Assisted in developing personalized care plans to meet unique client needs.
- Collaborated with team members to implement effective behavioral strategies.
- Maintained accurate documentation of client progress and incidents for review.
- Participated and encouraged outings (group and one-on-one)
- Facilitated engaging activities that promoted social interaction and skill development.
- Monitored client safety and well-being, reporting any concerns promptly.
- Provided emotional support and encouragement to clients during challenging situations.
- Adapted communication techniques to effectively connect with diverse clientele.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
House Cleaner
Pearly Klean
01.2023 - 05.2024
- Maintained cleanliness and organization in residential spaces through thorough cleaning techniques.
- Utilized advanced cleaning equipment and eco-friendly products to enhance service quality.
- Developed efficient cleaning schedules to optimize time management and customer satisfaction.
- Trained new staff on safety protocols and effective cleaning methods to ensure high standards.
- Responded promptly to customer inquiries, fostering positive relationships and repeat business.
- Collaborated with team members to streamline workflows, improving overall efficiency of cleaning operations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Pawnbroker
First Cash Pawn
03.2022 - 11.2022
- Evaluated pawn items for value, ensuring accurate pricing and customer satisfaction.
- Managed inventory of merchandise, maintaining organization and optimal stock levels.
- Facilitated customer transactions, providing clear information on loan terms and policies.
- Conducted risk assessments on collateral to determine loan eligibility and security measures.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer inquiries and disputes effectively, enhancing overall client experience.
- Implemented process improvements that streamlined operations and increased efficiency in transactions.
- Collaborated with management to develop strategies for expanding customer base and services offered.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on various items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Prepared all paperwork, checked identifying information and documented transactions.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Organized store shelves to display most attractive inventory.
DSP
Goodwill
02.2019 - 09.2021
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
High School Diploma -
Meyers High-School
Wilkes-Barre, PA06-2025
Skills
- Behavioral support
- Client advocacy
- Incident reporting
- Community integration
- Healthcare coordination
- Empathy development
- Disability awareness
- Problem-solving
- Time management
- Multitasking and organization
- Daily living support
- Compassionate caregiving
- Patient care
- First aid and safety
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Conflict resolution
- Appointment scheduling
Certification
- CPR
- CPR Instructor
- First Aid/AED
Timeline
Direct Support Professional Supervisor
Step By Step, Inc.
09.2024 - Current
DSP
Creating Unlimited Possibilities
05.2024 - 09.2024
House Cleaner
Pearly Klean
01.2023 - 05.2024
Pawnbroker
First Cash Pawn
03.2022 - 11.2022
DSP
Goodwill
02.2019 - 09.2021
High School Diploma -
Meyers High-School