Overview
Work History
Education
Skills
References
Timeline
Generic

Tien Vu

Harrisburg,PA

Overview

17
17
years of professional experience

Work History

Maintenance Engineer

Volvo Group Operations
04.2022 - Current
  • Responsible for developing, implementing, and managing Power BI reports and dashboards to support data-driven decision-making processes within the Maintenance department
  • Global Professional Maintenance Pillar owner
  • Local Technology Specialist – Hagerstown for the Professional Maintenance Global team
  • Part of the global Research and Advanced Engineering team
  • Maintenance Industrial Network owner
  • Piloting Wireless cloud based CBM
  • Volvo Maintenance Management System key user
  • Versiondog/Octoplant key user

IT Service Onsite Delivery & Support Technician

Volvo Group IT
04.2018 - 04.2022
  • Additional responsibilities: Point of contact for GTT projects
  • Backup for the server administrator
  • GTT projects: Unican transition to 4G
  • First installation of a torque arm for GTT with Atlas Copco
  • Hilrigs transition
  • Deployment and incorporation of the Gateway for all the Test cells
  • Maintaining, troubleshooting, and expanding.

IT Service Onsite Delivery & Support Technician for Volvo Group

TekSystems
02.2016 - 04.2022
  • I was hired to support both the Hagerstown, MD site and the Middletown, PA site
  • Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards
  • Perform delivery and support work according to standard methods and processes
  • Execute time critical support of industrial IT solutions
  • Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
  • Provide constant communication/feedback to end-users to understand their requirements and setting the appropriate expectations
  • Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)
  • Install, configure, and support various handheld barcode scanning devices and specialized barcode printers
  • Install, configure, and support Have good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure
  • Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems
  • Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks
  • Image & configure new and existing machines to end-user expectations.

Application Support – Production for Volvo Group

TekSystems
08.2017 - 04.2018

Helpdesk Technician for Ephrata Community Hospital

TekSystems
11.2013 - 08.2014

Technical Support Engineer

Oracle
09.2010 - 02.2013

Tier II Technical System Engineer for Oracle

Hewlett-Packard
10.2009

Student System Technician/Computer Help Desk Analyst

La Salle University
05.2007 - 11.2008

Education

Bachelor of Arts - Psychology

LaSalle University
Philadelphia, PA
05.2007

Skills

Soft Skills (ie Problem solving, adaptability, collaboration, attention to detail)

Technical Proficiency (data analysis tools such as Power Bi and programming languages such as SQL)

Continuous learning and development

Ethical Understanding of data privacy and ethical handling

References

Available upon request.

Timeline

Maintenance Engineer

Volvo Group Operations
04.2022 - Current

IT Service Onsite Delivery & Support Technician

Volvo Group IT
04.2018 - 04.2022

Application Support – Production for Volvo Group

TekSystems
08.2017 - 04.2018

IT Service Onsite Delivery & Support Technician for Volvo Group

TekSystems
02.2016 - 04.2022

Helpdesk Technician for Ephrata Community Hospital

TekSystems
11.2013 - 08.2014

Technical Support Engineer

Oracle
09.2010 - 02.2013

Tier II Technical System Engineer for Oracle

Hewlett-Packard
10.2009

Student System Technician/Computer Help Desk Analyst

La Salle University
05.2007 - 11.2008

Bachelor of Arts - Psychology

LaSalle University

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