Tien Le
Irwin
Summary
Dedicated professional with a versatile background in salon management and tutoring. Recognized for exceptional inventory management and customer service skills, dedicated to improving processes and team performance to drive client satisfaction.
Overview
6
6
years of professional experience
Work History
Lead Nail Technician
H&M Nails
Greensburg
07.2022 - 12.2025
- Managed daily salon operations and staff scheduling to ensure smooth workflow.
- Ensured high standards of customer service and client satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Trained new team members on service protocols and product knowledge.
- Guided junior staff on daily tasks and projects to foster skill development and teamwork.
- Maintained up-to-date knowledge of company products and services.
- Coordinated inventory management and supply ordering to maintain stock levels for nail services.
- Developed a system for tracking inventory and ordering supplies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
English and Math Tutor
Xuan Loc High School
Dong Nai
10.2019 - 10.2021
- Tutored struggling students in Algebra 1 and 2, Geometry, Precalculus, and Calculus, dedicating 10 hours a week to improve their understanding and performance.
- Supported English language learners through targeted vocabulary development, pronunciation practice, and reading comprehension exercises, enhancing their language skills.
- Organized and led extra-curricular activities focused on English and Math topics, fostering deeper engagement and exploration of the subject matter.
- Assisted teachers in planning and delivering lessons to students, ensuring the curriculum was followed.
Education
Bachelor of Science - Economics And Statistics
Unversity of Pittsburgh
Pittsburgh, PA05-2027
Associate of Arts - Liberal Arts
Westmoreland County Community College
Westmoreland City, PA12-2024
Skills
- Project management
- Data analysis
- Data visualization
- Customer service
- Problem solving
- Team collaboration
- Communication skills
Accomplishments
Have been on the President's List (4.0 QPA) for three semesters in Spring, Summer, and Fall 2024.
Timeline
Lead Nail Technician
H&M Nails
07.2022 - 12.2025
English and Math Tutor
Xuan Loc High School
10.2019 - 10.2021
Bachelor of Science - Economics And Statistics
Unversity of Pittsburgh
Associate of Arts - Liberal Arts
Westmoreland County Community College