Tiffany Buterbaugh
Freeport
Summary
Results-driven professional with over eight years of experience in customer facing operations. Known for effective communication and time management skills, consistently achieving high standards in customer service and operational accuracy. Eager to leverage skills to drive team success and improve customer engagement.
Overview
17
17
years of professional experience
Work History
Cleaning Contractor
Self employed
Sarver
01.2024 - Current
- Utilized environmentally friendly cleaning products to ensure safe and effective results for clients.
- Conducted inspections of properties to maintain consistent cleanliness standards and enhance client satisfaction.
- Created customized cleaning plans tailored to client preferences, improving service personalization.
- Swept and mopped floors, vacuumed carpets, and dusted. Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized all high-touch areas using approved chemicals.
- Provided laundry services such as washing and folding linens.
Customer Service Representative
Dick Sporting Goods
Freeport
01.2021 - 01.2022
- Resolved customer complaints by identifying issues and implementing effective solutions, enhancing customer satisfaction.
- Delivered timely resolutions to customer complaints, ensuring a positive customer experience.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support to streamline service processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained product knowledge to support customer needs.
Front End Supervisor
Sams Club
Tarentum
04.2009 - 09.2017
- Coordinated team schedules to ensure adequate staffing during peak hours.
- Trained and mentored front end employees on operations and customer service strategies for improved performance.
- Resolved customer complaints and ensured complete satisfaction with service outcomes.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Conducted regular performance evaluations of front end personnel.
- Promoted store loyalty program, enhancing customer engagement and contributing to sales growth.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Researched out-of-stock items to find additional inventory in other store locations.
Education
Associate of Science - Surgical Technologisty
Sandford Brown Institue
Monroeville, PA08-2009
Some College (No Degree) - Nursing School
BC3
Butler, PASkills
- General housekeeping
- Attention to detail
- Time management
- Retail operations
- Inventory management
- Complaint resolution
- Team leadership
- Training and mentoring
- Effective communication
- Customer relationship management
- Problem solving
- CRM software proficiency
Timeline
Cleaning Contractor
Self employed
01.2024 - Current
Customer Service Representative
Dick Sporting Goods
01.2021 - 01.2022
Front End Supervisor
Sams Club
04.2009 - 09.2017
Associate of Science - Surgical Technologisty
Sandford Brown Institue
Some College (No Degree) - Nursing School
BC3