Tiffany Carroll
Holmes,PA
Summary
Operations professional with strong background in streamlining processes and optimizing efficiency. Demonstrates robust focus on team collaboration and consistently meets organizational goals. Adaptable and reliable with skills in project management, data analysis, and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Associate
White Cap
06.2024 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Followed shipping and receiving procedures for goods and materials.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Managed inventory levels for optimal product availability and reduced waste.
Inside Sales
White Cap
06.2022 - 06.2024
- Provides pricing and delivery information
- Performs follow-up to ensure timely shipment of materials and customer satisfaction
- Resolves customer service issues
- Tracks open sales orders
- Maintains strong working relationships with vendors.
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
- Coordinated with outside vendors as needed for various projects or initiatives aimed at improving the overall effectiveness of the Inside Sales Team.
Materials Service Partner
University of Pennsylvania Health System
11.2021 - 03.2022
- Set up and stock operating rooms for procedures being done throughout the day
- Communicate critical shortages of items to materials management.
- Enhanced operational efficiency by maintaining clean and organized workspaces, supporting quick room turnover between surgeries.
- Maintained operating room's inventory of products and replenished stock, when needed.
- Played a crucial role in emergency situations by remaining calm under pressure and assisting surgical teams as needed to save lives or stabilize patients'' conditions quickly.
- Maintained equipment and supplies, confirming sufficient inventory levels prior to procedures.
Housekeeper
Little Flower Manor Nursing Home
05.2019 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Part Time Teller
Fulton Bank of New Jersey
05.2018 - 05.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Sales Associate
Kohl's Corporation
04.2017 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Hostess/Server
Nick and Lou's Pines Diner
06.2015 - 03.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Bachelor of Arts - Criminal Justice
Temple University
Philadelphia, PAAssociate of Arts - Administration of Justice
Delaware County Community College
Media, PA05.2021
High School Diploma -
Interboro High School
Prospect Park, PA06.2017
Skills
- Customer Service
- Money Handling
- Organizational Skills
- Time Management
- Problem-solving skills
- Teamwork and Collaboration
- Multi-tasking strength
- Upselling and Cross Selling
- Operational efficiency
- Operations management
- Warehouse equipment operation
Certification
- Forklift Certification
- CPR/AED Certification
Timeline
Operations Associate
White Cap
06.2024 - Current
Inside Sales
White Cap
06.2022 - 06.2024
Materials Service Partner
University of Pennsylvania Health System
11.2021 - 03.2022
Housekeeper
Little Flower Manor Nursing Home
05.2019 - 08.2021
Part Time Teller
Fulton Bank of New Jersey
05.2018 - 05.2019
Sales Associate
Kohl's Corporation
04.2017 - 07.2017
Hostess/Server
Nick and Lou's Pines Diner
06.2015 - 03.2017
- Forklift Certification
- CPR/AED Certification
Bachelor of Arts - Criminal Justice
Temple University
Associate of Arts - Administration of Justice
Delaware County Community College
High School Diploma -
Interboro High School
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