TIFFANY CARTER
Philadelphia,PA
Summary
Human resources professional with progressive experience partnering with leaders in complex, highly regulated environments to strengthen performance, engagement, and organizational effectiveness. Known for building trusted relationships across all levels of the business while driving results through disciplined talent practices, data-informed decision making, and practical change execution.
Brings hands-on experience supporting union and non-union workforces, including collaboration with IATSE Local 8, Local 1776, UNITE HERE Local 274, Teamsters Local 107, and SEIU 32BJ in a 24/7, high-pressure operating environment. Demonstrated strength in talent management, employee relations, workforce planning, and organizational development, with a consistent ability to translate people strategies into measurable outcomes. Recognized for steady leadership, sound judgment, and clear communication in fast-paced, high-visibility settings.
Overview
12
12
years of professional experience
Work History
Senior Human Resources Business Partner
Baldwin Richardson Foods
Pennsauken, NJ
01.2025 - Current
- Serve as Senior HR Business Partner for a 24/7 food and beverage manufacturing facility supporting 200+ hourly and salaried employees, advising plant and enterprise leaders on workforce stability, performance effectiveness, and leadership capability.
- Led investigation and resolution of complex employee relations matters, closing 90%+ of cases within established timelines while maintaining 100% compliance with state and federal employment laws.
- Partnered with plant leadership to reinforce performance expectations and corrective action standards, contributing to a measurable reduction in repeat disciplinary issues within the first 3 months.
- Used attendance, engagement, and ER trend data to identify workforce risks, enabling targeted leader interventions that improved attendance reliability and reduced last-minute call outs.
- Coached 20+ people leaders on performance counseling, documentation, and termination decisions, increasing consistency and confidence in leader-led accountability conversations.
- Supported startup-phase onboarding and workforce stabilization efforts, and reduced first-90-day turnover.
- Partnered with Talent Acquisition and operations leaders to assess workforce needs, supporting staffing plans and succession discussions for critical operational roles.
HR Manager
Comcast – Philadelphia Flyers
Philadelphia, PA
01.2020 - 01.2025
- Partnered with 10 unions.
- Partnered with senior leaders to align people practices with business priorities across a complex, high-visibility organization supporting 3,100 employees.
- Resolved 96% of employee relations cases within 15 business days by implementing structured case management and leader coaching models.
- Reduced formal grievances by 40% year-over-year through standardized documentation, clearer performance expectations, and consistent leader follow-through.
- Used HR analytics dashboards tracking ER trends and absenteeism, contributing to a 22% reduction in repeat incidents within three quarters.
- Facilitated 200+ hours of leadership coaching and training, improving manager effectiveness scores by 27% and reducing repeat ER issues by 33%.
- Partnered with Legal and Compliance on sensitive investigations, maintaining zero audit findings and consistent resolution timelines.
HR Generalist (GIG Program)
AT&T Inc.
Springfield, PA
01.2018 - 01.2020
- Supported HR Business Partners in delivering employee relations, performance management, and policy interpretation for union-represented frontline teams aligned with Communications Workers of America (CWA) across multiple retail locations.
- Managed and responded to approximately 25–35 HR-related inquiries per day from managers and employees via email, phone, and in-person requests, ensuring timely guidance and issue resolution.
- Assisted with investigation intake and documentation for 10–15 employee relations cases per month, supporting consistent application of policy and labor standards.
- Analyzed attrition and attendance data for a retail population of 500+ employees, identifying trends that informed leader discussions and targeted retention actionsSupported recruiting and onboarding activities, coordinating interviews, offers, and new-hire processing for 30–50 hires per quarter, contributing to improved time-to-fill and early productivity.
- Delivered manager and employee training sessions on attendance, conduct, and performance expectations to groups of 15–40 participants, improving policy understanding and reducing repeat issues.
- Maintained accurate employee records and case documentation in Workday, supporting audit readiness and data-driven workforce decisions.
- Served as a point of continuity between HR, operations leaders, and union-represented employees, reinforcing trust, transparency, and consistency in HR practices.
Store Manager
Verizon Wireless
Abington, PA
01.2014 - 01.2018
- Led people and operational performance for a high-volume retail location, directly managing and coaching a team of 20+ employees.
- Improved store efficiency by 30% through process simplification, scheduling optimization, and adoption of enterprise technology initiatives.
- Increased customer experience scores by 15% by reinforcing service behaviors and monitoring performance metrics.
- Achieved 95% compliance with corporate policies by strengthening documentation standards and leader accountability.
- Authored and implemented operating procedures that improved process adherence by 20% across shifts and teams.
- Supported hiring, onboarding, and performance management activities, building leadership bench strength and execution discipline.
Education
Master of Science - Human Resources Management
Pennsylvania State University
University Park, PA05.2025
Master of Science - Project Management
Pennsylvania State University
University Park, PASkills
- HR analytics
- Employee relations
- Organizational development
- Unionization
- Talent management
- Workforce planning
- Performance appraisal
- Compensation and benefits
- Labor law compliance
- HRIS management
- Grievance handling
- Policy implementation
Timeline
Senior Human Resources Business Partner
Baldwin Richardson Foods
01.2025 - Current
HR Manager
Comcast – Philadelphia Flyers
01.2020 - 01.2025
HR Generalist (GIG Program)
AT&T Inc.
01.2018 - 01.2020
Store Manager
Verizon Wireless
01.2014 - 01.2018
Master of Science - Human Resources Management
Pennsylvania State University
Master of Science - Project Management
Pennsylvania State University