Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
10
10
years of professional experience
Work History
Supervisor
Maximus
10.2023 - Current
Supervised, trained and guided team by coaching on daily activities.
Communicated daily schedule and delegated work to employees.
Monitored daily operations for quality and adherence to work order specifications.
Documented timecard data, maintenance logs and production logs.
Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Coached staff members to develop long-term career goals.
Coordinated employee schedules according to shift changes and availability.
Reviewed completed work to verify consistency, quality and conformance.
Team Lead
Maximus
02.2021 - 10.2023
Motivated staff through positive reinforcement techniques.
Trained new staff in relevant processes and procedures.
Identified opportunities for process improvements, implementing changes when required.
Coordinated team resources to achieve project goals.
Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Maintained accurate records of employee attendance and task completion times.
CSR- Carecentrix
Aerotek
11.2020 - 02.2021
Staffed provider requests with DME providers/physicians for sleep apnea related services for various insurance companies
Assessed customer account information to determine current issues and potential solutions.
CSR
J & L Medical Services
08.2019 - 10.2020
Called doctor's office to confirm patient appointments and obtaining correct medical documentation to be able to bill a patient's insurance for equipment provided
Knowledge of Medicare/Medicaid policies based on respiratory durable medical equipment
Teller
TMTFCU
10.2018 - 11.2019
Maintained confidentiality of bank records and client information.
Opened new customer accounts, including checking, savings and lines of credit.
CSR/Payment Specialist
Credit Center Inc.
05.2018 - 10.2018
Answering phones, reviewing bills and insurance information for patients of Western Connecticut Health Network.
Knowledge of medical terminology and ability to use and understand computer and medical software.
In charge of reviewing and auditing all accounts on payment arrangements.