Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany DaEira

Altoona

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

10
10
years of professional experience

Work History

Supervisor

Maximus
10.2023 - Current
  • Supervised, trained and guided team by coaching on daily activities.
  • Communicated daily schedule and delegated work to employees.
  • Monitored daily operations for quality and adherence to work order specifications.
  • Documented timecard data, maintenance logs and production logs.
  • Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Coached staff members to develop long-term career goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Reviewed completed work to verify consistency, quality and conformance.

Team Lead

Maximus
02.2021 - 10.2023
  • Motivated staff through positive reinforcement techniques.
  • Trained new staff in relevant processes and procedures.
  • Identified opportunities for process improvements, implementing changes when required.
  • Coordinated team resources to achieve project goals.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Maintained accurate records of employee attendance and task completion times.

CSR- Carecentrix

Aerotek
11.2020 - 02.2021
  • Staffed provider requests with DME providers/physicians for sleep apnea related services for various insurance companies
  • Assessed customer account information to determine current issues and potential solutions.

CSR

J & L Medical Services
08.2019 - 10.2020
  • Called doctor's office to confirm patient appointments and obtaining correct medical documentation to be able to bill a patient's insurance for equipment provided
  • Knowledge of Medicare/Medicaid policies based on respiratory durable medical equipment

Teller

TMTFCU
10.2018 - 11.2019
  • Maintained confidentiality of bank records and client information.
  • Opened new customer accounts, including checking, savings and lines of credit.

CSR/Payment Specialist

Credit Center Inc.
05.2018 - 10.2018
  • Answering phones, reviewing bills and insurance information for patients of Western Connecticut Health Network.
  • Knowledge of medical terminology and ability to use and understand computer and medical software.
  • In charge of reviewing and auditing all accounts on payment arrangements.

CSR

Eastern Account Systems
06.2017 - 05.2018
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers in making payments on accounts and setting up payment plans.

Factory Operation Lead

LesserEvil
08.2014 - 06.2016
  • Supervised production efforts and completed various quality control procedures.
  • Oversaw all shipping/receiving of special/online orders & samples including Amazon & Groupon sales.
  • General office duties including creating Excel spreadsheets, answering phones, filing, and email.

Education

High School Diploma -

New Milford High School
New Milford, CT
06.2014

Skills

  • Performance Tracking and Evaluation
  • Report creation
  • Courteous demeanor
  • Conflict mediation
  • Problem-solving abilities
  • Data evaluation
  • Microsoft Office expertise
  • Call Center Operations
  • Production monitoring
  • Quality control
  • Team Supervision
  • Team Building
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Supervisor

Maximus
10.2023 - Current

Team Lead

Maximus
02.2021 - 10.2023

CSR- Carecentrix

Aerotek
11.2020 - 02.2021

CSR

J & L Medical Services
08.2019 - 10.2020

Teller

TMTFCU
10.2018 - 11.2019

CSR/Payment Specialist

Credit Center Inc.
05.2018 - 10.2018

CSR

Eastern Account Systems
06.2017 - 05.2018

Factory Operation Lead

LesserEvil
08.2014 - 06.2016

High School Diploma -

New Milford High School
Tiffany DaEira