Tiffany Davensizer
Greenville,PA
Summary
Professional scheduling specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving.
Experienced with optimizing schedules to maximize productivity and minimize conflicts. Utilizes advanced organizational strategies to ensure timely completion of tasks. Knowledge of best practices in scheduling and workflow management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SCHEDULING SPECIALIST
Upmc
Pittsburgh, PA
01.2023 - Current
- Streamlined appointment scheduling process, enhancing efficiency and reducing wait times for clients.
- Coordinated with healthcare professionals to optimize patient flow and resource allocation.
- Managed multi-line phone systems, ensuring timely responses to patient inquiries and appointment requests.
- Developed and maintained thorough documentation of appointment schedules, improving accuracy and accountability.
- Trained new staff on scheduling software and best practices, fostering team collaboration and efficiency.
- Analyzed scheduling patterns to identify areas for improvement, implementing solutions to enhance service delivery.
- Led initiatives to integrate digital tools for appointment reminders, increasing patient engagement and attendance rates.
- Ensured compliance with regulatory requirements in scheduling processes, safeguarding patient information and enhancing trustworthiness.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
UNIT SECRETARY
Grove City Medical center
Grove City, PA
04.2019 - 02.2021
- Answer telephones, and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Operate office equipment, such as voice mail, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Maintain medical records, a technical library, or correspondence files.
- Greet visitors, ascertain the purpose of their visit, and direct them to the appropriate staff.
- Demonstrated expertise in verifying insurance coverage and eligibility for patients by utilizing various online databases, phone calls, and other resources.
- Followed established verification processes to confirm insurance benefits, medical necessity, and authorization. Assessed insurance policy terms to determine patient coverage and limitations.
- Completed insurance or other claim forms.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Increased accuracy of claims submissions with thorough understanding of ICD-10, CPT, and HCPCS coding systems.
OPTOMETRIST ASSISTANTS
Mastrian Eyecare
Hermitage, PA
10.2018 - 03.2019
- Conducting diagnostic tests, recording and measuring vision, testing eye function, instructing patients in inserting and caring for contact lenses, preparing examination rooms, cleaning and arranging equipment, answering phones, and making appointments.
- Maintained accurate documentation of patient health information in accordance with HIPAA regulations.
- Instructed patients on how to properly insert and remove contact lenses while demonstrating proper hygiene techniques.
- Monitored expiration dates on medications used during eye exams and replaced outdated products promptly.
- Assisted optometrist in performing eye exams, including administering tests and measuring visual acuity.
- Proficiently operated automated refraction equipment to measure nearsightedness, farsightedness and astigmatism levels.
- Prepared treatment rooms for patient examinations, kept rooms neat, and clean.
- Assisted patients with eye examinations, ensuring comfort and understanding throughout the process.
- Managed scheduling and patient flow to optimize clinic operations and reduce wait times.
SURGERY SCHEDULER
Specialty Orthopedics
Hermitage, PA
05.2016 - 10.2018
- Greeted and checked-in patients to collect personal, medical and insurance information.
- Monitored physician office hours to ensure timely completion of paperwork required prior to surgery date. Developed strong relationships with surgeons and office staff to facilitate an efficient workflow.
- Proficient in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint.
- Prepared daily reports outlining pending cases requiring additional documentation before being approved for surgery.
- Conducted patient precertification on proper insurance approval for appointments and medical care.
- Organized medical records for surgeries prior to the day of surgery, ensuring all necessary documents were available.
- Conducted preoperative phone calls with patients to verify insurance benefits and review instructions for arrival time, location and preparation requirements.
- Processed pre-authorizations for medical services according to established guidelines.
- Conducted preoperative phone calls with patients to verify insurance benefits and review instructions for arrival time, location, and preparation requirements.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
STATE TESTED NURSE AIDE
Orange Village Care Center
Brookfield, OH
05.2012 - 05.2017
- Answer patient call signals, signal lights, bells, or intercom systems.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Checked vital signs and recorded intake information to monitor patient stability.
- Turned and repositioned bedridden patients.
- Prepared and served food trays.
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
Education
High School Graduate Or Equivalency Certificate (GED) -
Hickory High School
Hermitage 06.2008
Skills
- Strong work Ethic
- Positive Attitude
- Team Player
- Ability to Accept and learn from criticism
- Willingness to learn
- Communication
- Self-motivation
- Customer relations skills
- Customer relations
- Documentation skills
- Documentation
- Professional telephone demeanor
- Workflow optimization
- Recordkeeping experience
Certification
State Nurses Aide, Department Of Health - Pennsylvania, 2011-07-01, 2020-07-01
Timeline
SCHEDULING SPECIALIST
Upmc
01.2023 - Current
UNIT SECRETARY
Grove City Medical center
04.2019 - 02.2021
OPTOMETRIST ASSISTANTS
Mastrian Eyecare
10.2018 - 03.2019
SURGERY SCHEDULER
Specialty Orthopedics
05.2016 - 10.2018
STATE TESTED NURSE AIDE
Orange Village Care Center
05.2012 - 05.2017
High School Graduate Or Equivalency Certificate (GED) -
Hickory High School