Tiffany George
Noxen,Pa
Summary
To seek and maintain full-time position that will allow me to capitalize on my unique blend of creativity and experience to benefit both my employer and myself. I am mature and hardworking, and feel equally comfortable in both individual and team situations. I enjoy utilizing my talents and working with people to grow personally and professionally. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hampton Inn By Hilton
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Teller
M&T Bank
11.2022 - 07.2023
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Referred customers to other banking departments for specialized services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Store Manager
Spirit Halloween Store
10.2022 - 11.2022
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached approximately 25 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
Spirit Halloween Store
09.2022 - 10.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Sales Associate
Spirit Halloween Store
08.2022 - 09.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Recommended accessories and complementary purchases to boost revenue.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Lead Key Holder
Piercing Pagoda Of Zale
03.2020 - 09.2021
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Opened inventory boxes and restocked shelves.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Received and counted money.
- Trained and mentored new employees.
- Opened and closed store six days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Processed cash, credit, debit and check payments.
- Accepted and processed customer returns.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
Education
High School Diploma -
West Side Career And Technology Center
Pringle, Pa06.2010
Skills
- Team leadership and coaching
- Relationship building and management
- Office Organization
- Sensitive information handling
- POS systems
- Opening and closing procedures
- Operations
- Accurate money handling
- Bank deposit procedures
- Administrative Skills
- Listening Skills
- Time Management
- Customer Service
Certification
First Aid/CPR Certified
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
10.2023 - Current
Teller
M&T Bank
11.2022 - 07.2023
Store Manager
Spirit Halloween Store
10.2022 - 11.2022
Assistant Store Manager
Spirit Halloween Store
09.2022 - 10.2022
Sales Associate
Spirit Halloween Store
08.2022 - 09.2022
Lead Key Holder
Piercing Pagoda Of Zale
03.2020 - 09.2021
First Aid/CPR Certified
High School Diploma -
West Side Career And Technology Center
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