Tiffany Freeman
Pittsburgh
Summary
A dedicated, self-motivated, reliable individual with many years of experience in call center/customer service, multitasking, research and quality assurance. Currently seeking to obtain a position within your organization and become a valuable contributing asset to the team while being able to utilize the extensive skills and knowledge I possess.
Overview
25
25
years of professional experience
4007
4007
years of post-secondary education
Work History
Home Health Aide
ComforCare
Pittsburgh
11.2024 - Current
- Assist clients with any tasks needed.
- Responsible for medication reminders.
- Assist with setting up appointments and arranging/providing transportation.
Specimen Processor III/Preparation
Quest Diagnostics Inc.
Las Vegas
08.2017 - 10.2021
- Receive and process shipments of specimens manually and electronically.
- Responsible for managing floor when supervisors are out or in meetings.
- Quality assurance/verification reviews of records entered by other employees.
- Data processing/entering of medical test codes into system quickly and accurately.
Production Specialist
Applied Perceptions Inc.
Simi Valley
04.2017 - 06.2019
- Communicating with customers via email and chat. Providing responses within 24-48 hours.
- Processing refunds, cancellations, reships, placing orders and any other requests.
- Provide reports to management with trends regarding the product and call center representatives.
- Perform quality assurance/research reviews for the call center.
Officer, Business Control Specialist-Investor Exam Management Support
Bank of America Corp
Thousand Oaks
08.2015 - 07.2016
- Managed the end-to-end process for Corporate audits, Risk and Compliance reviews.
- Ensured all necessary approvals are received from senior management prior to delivering requested items.
- Ensured timely delivery of the items requested as well as their accuracy.
- Assisted with coordinating documentation, meetings, and onsite reviews as necessary.
Business Quality Control Analyst
Bank of America Corp
Thousand Oaks
12.2009 - 08.2015
- Executed Quality Assurance review of documentation provided during investor exams.
- Ensured all documentation submitted were within compliance with internal and external guidelines.
- Supported Operation risk programs and processes.
- Responsible for identifying and escalating possible risks to management and presenting the trendsfound.
- Completed ad-hoc audits to limit risk and compiled data for reporting purposes.
Portfolio Auditor/Compliance Administrator
Countrywide Home Loans
Simi Valley
11.2005 - 12.2009
- Performed operational, financial and compliance audits in assigned areas and functions.
- Identified causes or contributing factors to problems/weaknesses for specific loans.
- Performed thorough research/investigations as necessary.
- Provided an independent assessment to management of the adequacy of internal controls and theeffectiveness and of operations.
- Created and implemented specific ad hoc reports for management in Microsoft Excel and Access.
- Addressed internal and external audit issues with lines of businesses and provided recommendationson findings with reports.
Senior Account Manager
Countrywide Home Loans
Simi Valley
06.2001 - 11.2005
- Worked effectively with customers in resolving issues with their home loans negotiating the best optionssuitable for their needs.
- Followed up with the customers on necessary documentation and coordinated with the applicableinternal departments to ensure delivered.
- Completed documentation of collection and workout efforts, including all communications with thecustomers.
Education
Bachelor's Degree - Computer Information Systems
DeVry University
West Hills, CADiploma - General Studies
Moorpark High School
Moorpark, CASkills
- Customer service/Call center experience
- Medication management
- Patient assessment
- Electronic health records
- Personal care assistance
- Health care compliance
- Time management
- Client relations
- Data entry accuracy
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Organization skills
- Documentation
- Light housekeeping
- Safety procedures
- Compassionate client care
- Medical terminology and equipment
- Ability to learn new skills quickly and accurately
- Keyboarding (60wpm)/10 key
- Business/Project Management skills
- Proficient in all Microsoft programs
- Strong analytical skills
- Research skills
- Organizational skills
- Data/order entry
- Medical office experience
- Medical terminology experience
- Data/Database management
- Quality assurance
- Quality control
- Accounting
- Spreadsheets
- Accounts payable
- Bookkeeping experience
- Real estate experience
- Mortgage servicing experience
Timeline
Home Health Aide
ComforCare
11.2024 - Current
Specimen Processor III/Preparation
Quest Diagnostics Inc.
08.2017 - 10.2021
Production Specialist
Applied Perceptions Inc.
04.2017 - 06.2019
Officer, Business Control Specialist-Investor Exam Management Support
Bank of America Corp
08.2015 - 07.2016
Business Quality Control Analyst
Bank of America Corp
12.2009 - 08.2015
Portfolio Auditor/Compliance Administrator
Countrywide Home Loans
11.2005 - 12.2009
Senior Account Manager
Countrywide Home Loans
06.2001 - 11.2005
Bachelor's Degree - Computer Information Systems
DeVry University
Diploma - General Studies
Moorpark High School