Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Gouck

Downingtown

Summary

Dynamic retail professional with extensive experience at Wawa, excelling in customer service and relationship building. I enjoy helping in any way possible, and I am a quick learner and will help anyone possible. I am going for my BSN at college and needing to save up for my tuition! I plan on staying on a long term job until I complete my bsn.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Wawa
01.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.

Retail Sales Associate

Gabes
06.2022 - 12.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Server

Crackerbarrel
06.2021 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Retail Sales Associate

Crackerbarrel
06.2021 - 05.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted customers and provided outstanding customer service.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Bachelor Of Nursing - Nursing

Widener University
Chester, PA

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Cash handling
  • Money handling
  • Product knowledge
  • Relationship building
  • Professional appearance
  • Stocking and receiving
  • Store maintenance
  • Retail store operations
  • Phone etiquette
  • POS system operations
  • Friendly and outgoing
  • Verbal and written communication
  • Team cooperation
  • Flexible hours
  • Excellent written and verbal communication
  • Positive customer engagement
  • Strong communication and interpersonal skills
  • Adaptable and flexible
  • Organization
  • Attention to detail
  • Honest and dependable
  • Reliable and responsible
  • Friendly and helpful

Timeline

Retail Sales Associate

Wawa
01.2024 - Current

Retail Sales Associate

Gabes
06.2022 - 12.2022

Server

Crackerbarrel
06.2021 - 05.2022

Retail Sales Associate

Crackerbarrel
06.2021 - 05.2022

Bachelor Of Nursing - Nursing

Widener University

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Tiffany Gouck