Tiffany Lamb
Pittsburgh
Summary
Qualified Branch Sales Manager with exceptional customer service and consultative sales abilities. Offering strong track record of building loyal customer relationships to create recurring revenue. Adept at developing and implementing policies to drive store effectiveness.
Overview
11
11
years of professional experience
Work History
AVP Regional Financial Center Manager
Northwest Bank
Pittsburgh, Pennsylvania
01.2024 - 03.2026
- Managed daily operations of a high-volume retail banking branch, ensuring efficient service delivery and compliance with banking regulations and internal policies.
- Supervised, trained, and coached branch staff including tellers and customer service representatives to improve performance and service quality.
- Monitored cash controls, audits, and operational procedures to maintain accuracy and minimize risk.
- Developed and implemented sales strategies to grow deposits, loans, and customer relationships.
- Resolved complex customer issues while maintaining high levels of customer satisfaction.
- Conducted employee performance evaluations and supported staff development through coaching and training.
- Ensured completion of compliance training and adherence to regulatory requirements.
- Built relationships within the community to promote bank services and increase branch growth.
Branch Manager
Citizens Bank
Pittsburgh, PA
03.2018 - 01.2024
- Recruited, interviewed, hired and train employees and implemented mentoring program to promote positive feedback and engagement. Ensure all weekly and quarter goals are met by executing sales strategies. Coach lead and develop all branch colleagues. Ensure all colleagues are reaching sales goals by performing bi-weekly meeting. Develop colleagues to ensure that all branch operations are followed and understood. Boosted branch sales by developing and deepening customer loyalty through incentive programs. Successfully led three branches to receive green audits. Gathered and reviewed customer feedback to improve operations. Maintained friendly and professional customer interactions.
Assistant Branch Manager
Citizens Bank
West Mifflin, PA
11.2015 - 03.2018
- As an assistant my duties would be to oversee the running of the branch and being the point of contact for the branch Manager. On a daily basis would motivate and encourage the team to keep the branch running smoothly and meeting the branch goals. Also make sure all policies and regulations are in order and maintain good customer services. Acted as branch manager and performed branch manager responsibilities when left without a branch manager. Developed sales strategy to meet established sales objectives
Universal Banker
Citizens Bank
West Mifflin, PA
02.2015 - 11.2015
- My Experience has helped in determining out the needs of the potential customers and providing them with appropriate financial options. To maintain good relationships with the customers so that long term business relationships can maintained. Helping customers meet their financial needs also making sure that the customers get full benefits of the services and products available to them. Identified sales opportunities and referred customers to branch partners in financial services. Processed quarterly Vault and ATM audits with zero error rate.
Education
Diploma - Massage Therapy
Penn Commercial Business/Technical School
Washington, PA11.2011
Diploma -
Ringgold High School
Monongahela, PA01.2009
Skills
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Driven to achieve objectives and exceed expectations
- Directed and motivated team members to achieve project objectives
- Mastered compliance with regulations and policies to ensure organizational integrity
- Assisted teams in achieving project goals and meeting performance standards Supported colleagues in tracking progress and identifying areas for improvement Contributed to a collaborative environment that fosters success
- Assisted clients with notarization of documents Supported legal processes by verifying signatures and identities Maintained accurate records of notarized transactions
- Facilitated employee development initiatives to enhance skills and performance
- Directed sales management strategies to optimize revenue growth
- Executed cash handling procedures to ensure accurate financial transactions
Timeline
AVP Regional Financial Center Manager
Northwest Bank
01.2024 - 03.2026
Branch Manager
Citizens Bank
03.2018 - 01.2024
Assistant Branch Manager
Citizens Bank
11.2015 - 03.2018
Universal Banker
Citizens Bank
02.2015 - 11.2015
Diploma - Massage Therapy
Penn Commercial Business/Technical School
Diploma -
Ringgold High School