Tiffany Miller
Hanover
Summary
Experienced Assistant Kitchen Manager with background in overseeing daily operations of busy restaurant kitchens. Skills include managing food inventory, coordinating kitchen staff, and maintaining health and safety standards to ensure smooth kitchen functionality. Demonstrated ability to improve efficiency and productivity while ensuring quality control. Strong leadership skills and commitment to team development have resulted in improved performance and positive work environments in past roles.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Kitchen Manager
Sheetz
Gettysburg
05.2023 - Current
- Ensured compliance with food safety regulations and cleanliness standards.
- Trained new kitchen staff on proper food preparation techniques.
- Monitored inventory levels and ordered supplies as needed.
- Collaborated with team members to enhance workflow efficiency.
- Resolved customer complaints regarding food quality or service issues.
- Maintained a clean work environment by adhering to sanitation guidelines as required by law.
- Organized inventory and placed orders for food, equipment, and supplies to maintain appropriate stock levels.
- Ensured compliance with all health and safety regulations in the kitchen area.
- Addressed any issues related to staffing shortages or overtime hours as needed.
- Reviewed monthly financial reports for accuracy and identified areas needing improvement.
- Analyzed customer feedback surveys to identify trends in customer satisfaction ratings.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Trained employees on cooking techniques, safety standards and performance strategies.
Flex Supervisor
Sheetz
Gettysburg
01.2023 - 05.2023
- Supervised daily operations to ensure efficient service and product availability.
- Trained staff on safety protocols and operational procedures for optimal performance.
- Monitored inventory levels to maintain stock and prevent shortages.
- Resolved customer inquiries and complaints with effective communication skills.
- Maintained cleanliness and organization of the work environment for safety compliance.
- Provided leadership to ensure team members followed company policies and procedures.
- Coached, mentored, and trained new personnel in job functions.
- Utilized problem-solving techniques to resolve conflicts between staff members.
- Organized daily tasks to ensure efficient workflow throughout the shift.
- Trained new employees on company policies, procedures, and safety protocols.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Supervisor/Team Trainer
Sheetz
Hanover
01.2022 - 01.2023
- Supervised daily operations in a fast-paced convenience store environment.
- Trained new employees on store policies and customer service standards.
- Managed inventory levels and restocked shelves to ensure product availability.
- Enforced safety protocols and maintained cleanliness throughout the store.
- Monitored cash handling procedures to ensure accuracy and compliance.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies, job duties, and performance expectations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new team members on customer service and operational procedures.
Sales Associate
Sheetz
Hanover
11.2020 - 01.2022
- Assisted customers in selecting products and providing recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Monitored inventory levels and reported discrepancies to management.
- Trained new associates on company policies and customer service standards.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
Hospitality Manager
Sheetz
Gettysburg
02.2018 - 11.2020
- Supervised daily operations in fast-paced convenience store environment.
- Trained and mentored team members on customer service standards.
- Managed inventory levels to ensure product availability and freshness.
- Resolved customer complaints to maintain high satisfaction levels.
- Monitored compliance with health and safety regulations within the store.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Delegated work to staff, setting priorities and goals.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Built and maintained productive relationships with employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw recruiting, interviews and new employee hiring.
- Balanced daily financial transactions using appropriate methods according to established procedures.
Supervisor
Sheetz
Manchester
11.2015 - 02.2018
- Supervised daily operations and ensured compliance with safety regulations.
- Trained new staff on customer service and operational procedures.
- Managed inventory levels and organized stockroom for efficiency.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored financial transactions and maintained cash register accuracy.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
Mental Health Support Worker
Hoffman Homes
Gettysburg
08.2014 - 12.2015
- Provided compassionate support to individuals with mental health challenges.
- Assisted in developing personalized care plans with interdisciplinary teams.
- Facilitated therapeutic group activities to promote social interaction and engagement.
- Maintained accurate documentation of client progress and interventions.
- Educated clients on coping strategies and daily living skills.
- Ensured a safe and supportive environment for all residents at Hoffman Homes.
- Provided emotional and psychological support to clients in crisis situations.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Attended training seminars related to mental health topics such as trauma-informed care, substance abuse.
- Provided mental health support services to members and families.
- Encouraged positive behaviors through rewards systems or incentives programs.
- Adhered to ethical standards set forth by professional organizations such as The American Psychological Association.
- Assisted clients with conflict resolution strategies and anger management techniques.
- Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Promoted independence by assisting and supervising clients while completing daily living activities.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Engaged patients in therapeutic activities to promote social skills and community integration.
Sales Associate
Sheetz
Gettysburg
07.2011 - 08.2014
- Assisted customers in selecting products and providing recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Stocked shelves with new inventory and ensured proper product placement.
- Monitored inventory levels and reported discrepancies to management.
- Trained new associates on company policies and customer service standards.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness and organization in kitchen areas to ensure food safety compliance.
- Operated kitchen equipment safely and efficiently, including ovens, grills, and fryers.
- Collaborated with team members to coordinate food preparation and service during peak hours.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
Associates in Applied Arts of Human Services - Human Services
Kaplan University
Hagerstown, MDSome College (No Degree) - Business Management With A Focus in Accounting
HACC
Gettysburg, PaSkills
- Food safety compliance
- Inventory management
- Staff training
- Quality control measures
Affiliations
Candy maker in my spare time
Certification
- Ramps certified
- Ramps owner/manager certified
- Tips certified
References
References available upon request.
Timeline
Assistant Kitchen Manager
Sheetz
05.2023 - Current
Flex Supervisor
Sheetz
01.2023 - 05.2023
Supervisor/Team Trainer
Sheetz
01.2022 - 01.2023
Sales Associate
Sheetz
11.2020 - 01.2022
Hospitality Manager
Sheetz
02.2018 - 11.2020
Supervisor
Sheetz
11.2015 - 02.2018
Mental Health Support Worker
Hoffman Homes
08.2014 - 12.2015
Sales Associate
Sheetz
07.2011 - 08.2014
Associates in Applied Arts of Human Services - Human Services
Kaplan University
Some College (No Degree) - Business Management With A Focus in Accounting
HACC