Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany N. Froggatt

Effort

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

8
8
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

SupportNinja
Austin
07.2024 - 04.2025
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
  • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
  • Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained

CAREER ADVISOR

The Beauty Institute
Stroudsburg
07.2023 - 10.2023
  • Recruited potential students for three distinct programs offered.
  • Hosted orientations for new students and families to facilitate smooth transitions.
  • Collected and processed payments for incoming students and kept records in Excel.
  • Utilized MS Teams and Outlook for effective communication with staff members.
  • Created and maintained comprehensive files for all new, current, and previous students.

ASSISTANT STORE MANAGER

Champs Sports
North Wales
09.2017 - 08.2020
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Provided training to new employees on company policies and procedures.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

FRONT DESK RECEPTIONIST

Sérénité
Tannersville
04.2019 - 06.2020
  • Greeted customers warmly and made them feel welcome.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Plan and execute weekly events.

Education

Post-secondary education, no degree or certificate - Medical Coding And Billing

Ultimate Medical Academy
Clearwater, FL
03.2024

High School Diploma -

Pleasant Valley
Brodheadsville, PA
06-2006

Skills

  • Recruiting
  • Customer service
  • Issue resolution
  • Product knowledge
  • Data entry
  • Cash handling
  • Record keeping
  • Microsoft Excel
  • Employee training
  • Event planning

Timeline

CUSTOMER SERVICE REPRESENTATIVE

SupportNinja
07.2024 - 04.2025

CAREER ADVISOR

The Beauty Institute
07.2023 - 10.2023

FRONT DESK RECEPTIONIST

Sérénité
04.2019 - 06.2020

ASSISTANT STORE MANAGER

Champs Sports
09.2017 - 08.2020

Post-secondary education, no degree or certificate - Medical Coding And Billing

Ultimate Medical Academy

High School Diploma -

Pleasant Valley

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Tiffany N. Froggatt