Tiffany Overcash

OCM / Dormify

03.2003 - 11.2024

Assisted upper management to successfully create and maintain relationships with 500+ affiliated universities and 3rd Party associations
Performed various functions throughout the stages of order processing including order creation, acceptance, payment and fulfillment
Generated wholesale requests, allocated inventory, provided pricing quotes for prospective sales
Maintained accurate records of purchase orders, invoices, and other relevant documentation for easy retrieval and reference
Other functions using Oracle NetSuite: Order cancels, credits, refunds, invoicing, returns processing and exchanges
Created training documents for new hires and seasonal staff; coached staff for optimal processing
Escalated database and web-based application issues to the appropriate IT teams, assisted with resolution
Monitored and escalated order issues and discrepancies to the Customer Service team to resolve and retain sales
Prepared and maintained operational reports, distribution lists and invoices for accurate fulfillment and delivery
Familiarity with various shipping software (FedEx Ship Manager, UPS WorldShip, ShipStation)
Accounts receivable and accounts payable functions
Collaborated with internal departments for effective communication and resolution of discrepancies in invoicing and payments

Received inventory from vendors and entered merchandise into inventory database to keep accurate records
Increased efficiency in the workplace by managing inventory levels of office supplies and ordering when necessary
Other office duties as needed including printing, copying, scanning, data entry

Summary