Tiffany Stiegel
Crafton
Summary
Dynamic retail management professional with a proven track record in optimizing store operations and delivering exceptional customer service. Expertise in leading teams through changing business landscapes while driving sales and fostering a collaborative work environment. Recognized for creating visually appealing merchandise displays that enhance customer engagement and boost revenue. Committed to continuous improvement, leveraging strong communication skills and analytical problem-solving abilities to elevate team performance and achieve organizational goals.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
GetGo, McKees Rocks
2025.06 - 2025.12
- Oversaw daily store activities, ensuring optimal workflow, superior customer service, and strict adherence to company standards.
- Managed team dynamics by coaching, scheduling, and supervising members to ensure high productivity and morale.
- Implemented systematic inventory management practices, ensuring optimal product levels through diligent ordering, receiving, and stocking.
- Executed cash handling procedures, reconciling registers and enforcing compliance with established financial and safety protocols.
- Executed merchandising strategies, managed promotional campaigns, and upheld a clean and organized store layout to enhance customer experience and drive sales.
- Investigated and resolved customer issues swiftly, ensuring high levels of satisfaction and loyalty.
- Coordinated with store manager on performance evaluation processes and strategic training initiatives for team growth.
- Conducted regular inspections to ensure all food service areas met established sanitation and safety standards.
- Analyzed sales labor metrics and implemented strategies to optimize overall store profitability.
Kitchen Manager
GetGo, Pittsburgh
2024.06 - 2025.06
- Supervised kitchen activities, guaranteeing that food preparation aligned with GetGo's standards for quality and service speed.
- Developed and implemented training programs for team members focused on food safety practices, sanitation procedures, and precise recipe execution.
- Coordinated daily production schedules and station assignments, facilitating a streamlined workflow to support peak hour operations.
- Achieved optimal inventory levels for kitchen ingredients and supplies through diligent monitoring. Streamlined ordering and waste tracking processes. Implemented effective portion control strategies to significantly reduce shrinkage.
- Monitored and documented compliance with health department regulations and company food safety policies, ensuring accurate temperature logs and sanitation checklists.
- Evaluated kitchen equipment performance and facilitated repairs to guarantee consistent and safe functionality.
- Coordinated onboarding and interview efforts for kitchen staff, ensuring a welcoming and productive environment.
Crew Leader
Get Go
2022.07 - 2024.08
- Directed daily operations, enforcing safety protocols and upholding company standards to foster a secure work environment.
- Guided team members in mastering efficient service techniques and operational procedures to optimize overall performance.
- Analyzed and optimized workflow processes, resulting in increased team productivity and enhanced customer service quality.
- Streamlined inventory processes to improve stock control efficiency and decrease waste.
Cashier
7-11 Convenience Store
2021.05 - 2022.07
- Managed point-of-sale systems to ensure precise processing of customer transactions, contributing to overall operational effectiveness.
- Provided support for customer inquiries, contributing to a positive and efficient shopping environment.
- Oversaw organization and cleanliness of checkout area, facilitating efficient customer transactions and service delivery.
- Conducted comprehensive training for new cashiers, focusing on adherence to operational procedures and excellence in customer service.
Custodian
Central Maintenance & Service, Crafton, PA
2018.05 - 2021.04
- Managed daily cleaning operations, focusing on restrooms, offices, hallways, and common areas to uphold cleanliness and sanitation standards.
- Managed operation of various cleaning machines, ensuring thorough maintenance of floors and carpets to enhance overall facility appearance.
- Conducted routine maintenance, encompassing minor repairs and fixture replacements, and communicated larger maintenance requirements to supervisory staff.
- Conducted regular inspections and collection of trash and recycling materials to uphold sanitation standards in disposal areas.
- Adhered to safety protocols and applied correct PPE to align with OSHA regulations and enhance workplace safety.
- Monitored and assessed cleanliness levels in assigned areas to maintain exceptional standards of sanitation.
Prep Cook
PF Changs, Robinson Township, PA
2018.12 - 2019.05
- Developed and plated an assortment of dim sum and appetizers in strict accordance with P.F. Chang’s portion control and aesthetic standards.
- Managed daily preparation activities, encompassing chopping, slicing, marinating, and batch cooking, to maintain operational flow and service quality in high-demand environments.
- Crafted and presented dim sum dishes through precise steaming and pan-frying techniques, maintaining high standards of authenticity and quality.
- Monitored ingredient labeling, rotation, and storage processes to adhere to FIFO guidelines and maintain food safety compliance.
- Maintained an orderly and hygienic work environment through diligent sanitization of all surfaces and equipment.
- Streamlined communication between line cooks, wok station staff, and expeditors to optimize order fulfillment efficiency during peak service times.
- Conducted regular assessments of dim sum ingredient inventory, promptly notifying kitchen management of discrepancies in stock levels.
- Contributed to overall kitchen productivity by assisting colleagues and fostering teamwork during peak service hours.
Cashier,meat Dept, Deli, Hot Foods, and Bakery
Giant Eagle
2015.03 - 2016.09
- Managed point-of-sale systems to ensure swift and accurate customer transaction processing.
- Resolved customer product inquiries while ensuring a high standard of service excellence.
- Implemented systematic organization and cleanliness protocols in checkout area to improve overall customer interactions.
- Engaged with team members to streamline processes and ensure effective store operations during peak hours.
Custodian
Service Master, Robinson Township, PA
2013.01 - 2014.03
- Conducted thorough cleaning and sanitization of all building areas, focusing on restrooms, offices, hallways, and common spaces to uphold cleanliness standards.
- Managed cleaning processes with floor scrubbers, buffers, vacuums, and carpet extractors, contributing to a well-maintained and hygienic facility.
- Conducted routine maintenance activities, addressing minor repairs and replacing fixtures while documenting significant maintenance issues for supervisory review.
- Executed trash collection procedures to ensure compliance with waste management standards and promote environmental sustainability.
- Monitored and assessed cleanliness levels in designated areas to maintain high standards of sanitation.
Cashier
7-eleven
2012.06 - 2014.01
- Managed point-of-sale systems to ensure precise processing of customer transactions, contributing to overall operational effectiveness.
- Provided support for customer inquiries, contributing to a positive and efficient shopping environment.
- Implemented systematic organization of checkout area, promoting efficient workflow and maintaining high cleanliness levels.
- Conducted comprehensive training for new cashiers, focusing on adherence to operational procedures and excellence in customer service.
Bakery Clerk
Market District Giant Eagle
2009.11 - 2010.01
- Managed daily tasks in bakery operations, focusing on quality control and product freshness.
- Conducted regular inspections and maintained orderly workstations and display areas to promote a professional environment.
- Addressed customer inquiries and resolved issues with precision, ensuring a seamless service experience.
- Engaged with team members to identify and implement strategies for optimizing inventory management and reducing waste.
- Executed strategic plans to establish new location and enhance brand presence.
Overnight Cashier
Shop N Save Supermarket
2008.03 - 2009.09
- Managed cash transactions effectively, maintaining accuracy and efficiency throughout overnight shifts.
- Implemented systematic organization and cleanliness protocols in checkout area to improve overall customer interactions.
- Managed customer interactions by providing efficient and respectful responses to inquiries.
- Monitored stock levels and implemented strategies to ensure product accessibility for late-night shoppers.
Overnight Manager
McDonald's Restaurant
2006.09 - 2009.06
- Supervised nightly operations, prioritizing maintenance of safety and quality compliance.
- Analyzed peak hour trends to coordinate staffing schedules that maximize operational efficiency.
- Enabled effective communication between shifts to support operational continuity and information flow.
- Handled and resolved customer concerns swiftly, focusing on maintaining satisfaction during late-night operations.
- Conducted thorough surveillance of security systems during night shifts, maintaining vigilance to deter theft and unauthorized entry.
Cashier
Kuhn's Market
2007.02 - 2008.01
- Managed point-of-sale systems to ensure precise and timely processing of customer transactions.
- Provided support for customer inquiries, contributing to a positive and efficient shopping environment.
- Implemented systematic organization of checkout area, ensuring optimal workflow and adherence to cleanliness protocols.
- Instructed new cashiers on essential operational procedures and customer service protocols to ensure consistent service quality.
Cashier
Get Go
2004.08 - 2007.10
- Managed point-of-sale systems to ensure precise processing of customer transactions, contributing to overall operational effectiveness.
- Provided support for customer inquiries, ensuring a positive and efficient shopping experience.
- Oversaw checkout area, focusing on maintaining order and cleanliness for optimal workflow.
- Instructed new cashiers on essential operational procedures and customer service protocols to ensure consistent service quality.
- Executed strategies to minimize transaction times, enhancing operational efficiency during peak hours.
- Executed daily cash register operations, balancing sales and maintaining precise cash handling standards.
- Engaged with customers as they entered the store, ensuring timely assistance and support.
- Conducted needs assessments for customers to enhance service delivery and improve overall experience.
- Adapted to flexible scheduling and additional shifts to ensure operational efficiency.
- Engaged with customers to promote ongoing business relationships and satisfaction.
- Monitored cash transactions and reconciled drawer balances to guarantee accurate end-of-shift reporting.
- Performed systematic cash drawer reconciliations at shift commencement and closure to maintain precise financial records.
Education
H.S. Diploma -
Carlynton JSHS
Rosslyn Farms, PA06.2006
Skills
- Team leadership
- Coaching and developing team members
- Workforce scheduling and development
- Performance evaluation
- Proficient in managing disputes
- Operational streamlining
- Cross-functional cooperation
- Customer service expertise
- Customer complaint management
- Effective verbal communication
- Commitment to guest experience
- Guest relations assistance
- Proficient in service recovery strategies
- Kitchen operations oversight
- Food assembly
- Expertise in dim sum production
- Precision in recipe execution and portion control
- Food quality management
- Temperature and safety tracking
- Skilled in operating kitchen machinery
- Workstation assembly
- Stock control practices
- Store operations oversight
- Routine store administration
- Financial reconciliation expertise
- Merchandising strategy development
- Promotion execution management
- Inventory control and waste minimization
- Stock ordering expertise
- Efficient facility upkeep
- Professional cleaning services
- Floor maintenance expertise
- High-touch surface sanitation
- Waste management expertise
- Equipment safety management
- Analytical problem-solving
- Service excellence
- Customer relationship management
- Inventory tracking
- Organizational time strategies
- Stock arrangement efficiency
- Personnel management
- Inventory management
- Staff scheduling management
- Recruitment and onboarding
- Sales enhancement techniques
- Cost analysis and adjustments
- Coaching individuals
- Visual display arrangement
- Human resources compliance management
- Expense management
- Motivational strategies
- Procurement vendor oversight
- Financial cash auditing
- Financial oversight
- Inventory oversight
- Task assignment proficiency
- Proficient in leadership
- Workplace morale enhancement
- Training development management
- Timekeeping oversight
- Measurable goal planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Used Microsoft to create prep sheets
- Serve safe certified
- Ramp certified
- owner operator certified
- Osha and Blood borne Pathogens certified
- Supervised team of 30 plus staff members.
Master Trainer
Shasta Award 2006
I received this award my senor year of high school I graduated with a 4.2 GPA and had most improvement during high school
Languages
English
Full Professional
Timeline
Assistant Store Manager
GetGo, McKees Rocks
2025.06 - 2025.12
Kitchen Manager
GetGo, Pittsburgh
2024.06 - 2025.06
Crew Leader
Get Go
2022.07 - 2024.08
Cashier
7-11 Convenience Store
2021.05 - 2022.07
Prep Cook
PF Changs, Robinson Township, PA
2018.12 - 2019.05
Custodian
Central Maintenance & Service, Crafton, PA
2018.05 - 2021.04
Cashier,meat Dept, Deli, Hot Foods, and Bakery
Giant Eagle
2015.03 - 2016.09
Custodian
Service Master, Robinson Township, PA
2013.01 - 2014.03
Cashier
7-eleven
2012.06 - 2014.01
Bakery Clerk
Market District Giant Eagle
2009.11 - 2010.01
Overnight Cashier
Shop N Save Supermarket
2008.03 - 2009.09
Cashier
Kuhn's Market
2007.02 - 2008.01
Overnight Manager
McDonald's Restaurant
2006.09 - 2009.06
Cashier
Get Go
2004.08 - 2007.10
H.S. Diploma -
Carlynton JSHS