Tiffany Williams
Philadelphia
Summary
Dynamic professional with a proven track record at Northwell Health, excelling in customer service and problem-solving. Adept at fostering high customer satisfaction through effective communication and organizational skills. Recognized for enhancing classroom management and supporting educational initiatives, demonstrating adaptability and leadership in diverse environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Northwell Health
Staten Island
12.2023 - 01.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Resolved escalated customer complaints by employing effective problem-solving techniques and empathetic communication.
- Collaborated with medical staff to provide accurate information regarding appointment scheduling and health services.
Teachers Assistant/ Paraprofessional
The School District of Philadelphia
Philadelphia
08.2016 - 06.2023
- Supported classroom management by assisting teachers with student supervision and behavior guidance.
- Grading assignments, 1:1 with students, classroom management, Data entry (IEPS, grades, attendance, online assignments)
- Facilitated communication between teachers and parents regarding student progress and classroom events.
- Maintained accurate records of student attendance, performance, and behavioral reports.
- Collaborated with teachers to implement effective instructional strategies tailored to student needs.
Program Coordinator
Philadelphia Arts in Education Partnership
Philadelphia
10.2017 - 01.2021
- Payroll-Data Entry, entering weekly attendance for staff and students.
- Monitored and evaluated program activities to identify areas for improvement.
- Developed partnerships with local organizations to expand resources and opportunities for participants.
- Assisted in the development of promotional materials to increase program visibility.
School Aide/ Secretary Assistant
PS 138 Samuel Randall/ YABC
09.2014 - 06.2016
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Kept students safe in classroom and outside environments.
- Assisted classroom teachers with lesson preparation and materials organization.
Education
Associate -
Community College of Philadelphia
Philadelphia, PAHS diploma -
Bronx High school for Visual Arts
Bronx, NYSkills
- Classroom management
- Behavior Management
- Retail sales
- Customer Service
- Organizational Skills
- Microsoft Office
- Capable Problem Solver
- Data Entry - Typing
- Home health care
- Leadership Skills
- Problem solving
- Effective communication
- Time management
- Detail-oriented decision making
- Adaptability to change
References
Available upon request
Languages
English
Timeline
Customer Service Representative
Northwell Health
12.2023 - 01.2025
Program Coordinator
Philadelphia Arts in Education Partnership
10.2017 - 01.2021
Teachers Assistant/ Paraprofessional
The School District of Philadelphia
08.2016 - 06.2023
School Aide/ Secretary Assistant
PS 138 Samuel Randall/ YABC
09.2014 - 06.2016
Associate -
Community College of Philadelphia
HS diploma -
Bronx High school for Visual Arts