Tiffiane Carrera
Greenville
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Delta foot and ankle
Grove City
03.2022 - Current
- Greeted patients warmly and directed them to appropriate services.
- Answered multi-line phone system, addressing patient inquiries promptly.
- Managed appointment scheduling using electronic health record systems.
- Collected patient information and verified insurance details efficiently.
- Maintained cleanliness and organization of the front desk area daily.
Good operation manger
Sodexo
Sharon
09.2015 - 12.2020
- Managed daily operations to ensure service excellence and efficiency.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Implemented training programs to enhance team performance and service standards.
- Oversaw inventory management to maintain supplies and reduce waste.
- Ensured compliance with health and safety regulations across all facilities.
- Collaborated with clients to customize services based on their needs.
- Led team meetings to discuss goals, challenges, and operational improvements.
- Trained employees on additional job positions to maintain coverage of roles.
Education
New Castle
New Castle , PaSkills
- appointment scheduling
- schedule coordination
- insurance verification
- electronic health records
- office management
- customer service
- attention to detail
- time management
- problem solving
- communication skills
- collaboration techniques
Timeline
Front Desk Receptionist
Delta foot and ankle
03.2022 - Current
Good operation manger
Sodexo
09.2015 - 12.2020
New Castle