TILEYA NORRIS-DONALD
Pittsburgh,PA
Summary
Organized, goal-driven, and self-motivated professional with a background in psychology and social services. Skilled in active listening, problem solving, and working collaboratively with diverse populations. Experienced in both fast-paced environments and emotionally complex situations. Passionate about making a positive impact in the community.
Overview
3
3
years of professional experience
Work History
Caseworker
Allegheny County Children, Youth and Families
09.2024 - Current
- - Investigate reports of child abuse and neglect while ensuring child safety and family preservation.
- - Develop service plans in coordination with families, service providers, and community resources.
- - Conduct home visits, interviews, and assessments to monitor the well-being of children.
- - Document case activities and prepare detailed reports for legal and administrative review.
- - Collaborate with multidisciplinary teams and represent the agency in court when necessary.
Security Guard
Allied Universal Security Services
04.2023 - 12.2024
- - Completed incident reports regarding violations of policies or procedures.
- - Reviewed security logs and responded to alarms and disturbances.
- - Performed daily patrols and administered first aid when needed.
Barista
Fairmont Hotel
11.2022 - 06.2024
- - Delivered outstanding customer service in a high-volume setting.
- - Prepared specialty drinks and trained new hires.
- - Ensured compliance with health and safety standards.
Resident Educator
Point Park University
08.2022 - 04.2024
- - Fostered a strong community in residence halls through events and support services.
- - Maintained incident documentation and supported student conflict resolution.
- - Educated residents on policies and connected them to campus resources.
Education
Master of Arts - Community Psychology
Point Park University
Pittsburgh, PA04.2025
Bachelor of Arts - Community Psychology
Point Park University
Pittsburgh, PA04.2024
Associate of Arts - Psychology
Penn State University
State College, PASkills
- Excellent Customer Service
- Communication & Active Listening
- Efficient Organization
- Creativity and Flexibility
- Critical Thinking & Problem Solving
- Collaborative Teamwork
- Computer & Documentation Skills
- Ethical practice
- Case file documentation
- Client advocacy
Timeline
Caseworker
Allegheny County Children, Youth and Families
09.2024 - Current
Security Guard
Allied Universal Security Services
04.2023 - 12.2024
Barista
Fairmont Hotel
11.2022 - 06.2024
Resident Educator
Point Park University
08.2022 - 04.2024
Bachelor of Arts - Community Psychology
Point Park University
Master of Arts - Community Psychology
Point Park University
Associate of Arts - Psychology
Penn State University
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