TIMOTHY BERGEY
PHILADELPHIA
Summary
I am a seasoned leader with extensive experience in high visibility, high volume luxury environments. My ability to align nationwide internal teams in order to optimize best practices and uphold a premier luxury experience speaks to my penchant for strategic development. I am a natural relationship-builder talented in curating memorable experiences with new guests and longstanding clients alike.
Overview
11
11
years of professional experience
Work History
Service Manger
BUCHERER 1888
11.2022 - Current
- Consistently exceeded quartly serivce goals, NPS scores, and operational assessments through organized planning, thorough auditing, stringent documentation, and direct yet empathetic communcaition
- Optimized verbiage and conveyance of information, standards, and expectations around service and selling rountinly holding trainings to impart best practices to the team
- Developed operational accuments beyond service in order to lead team in all aspects of the business and grow cleint advisors’ clinetele through CRM platform and foster stronger relationships including personal clients
East Region Support Manager
SHINOLA DETROIT
10.2016 - 09.2022
- Traveled nationally to develop and coach management teams in under-performing stores, enhancing overall store performance
- Influenced behavioral change in experiential and selling best practices through targeted in-the-moment coaching and tailored development plans
- Spearheaded initiatives to streamline nationwide Shinola retail experience by championing brand values and experience standards
Assistant Store Manager | King of Prussia
SHINOLA DETROIT
10.2016 - 09.2022
- Develop success strategies based on key KPIs to deliver 8% increase to 2021 target, 119% to 2020, and exceed company average ADT ($321), conversion (24%), and Net Promoter Score
- Cultivate standard of excellence and culture of continual development by building trust and understanding with individual staff members, conducting performance reviews, and collaborating on goal setting
- Delivered on complex corporate order requests by leveraging cross-functional relationships with Lincoln, Saxby’s, Comcast, and others
- Exceeded key product launch targets through consistent prospecting, historical data analysis, and leveraging loyal client base, achieving $21k return on Mackinac and $51k return on Speedway Lap 03
Acting General Manager
RALPH LAUREN
07.2015 - 10.2016
- Managed operations for $2 million annual revenue business, ensuring alignment with strategic goals
- Fostered premier guest experience and client outreach culture in Purple Label store, enhancing customer satisfaction
- Recruited, hired, and retained high quality talent in line with brand vision and business needs
- Streamlined onboarding and development processes, improving product knowledge and training effectiveness
Sales Lead
RALPH LAUREN
07.2015 - 10.2016
- Average 57% exceedance of monthly individual sales target, led store in overall sales
- Analyzed sales data and consumer trends to forecast upcoming seasons, developed targeted sales strategies that aligned with market demands
- Championed store success by building relationships with buyers and merchandisers, ensuring optimal product allocation for diverse client base
- Created on-brand assets and crafted engaging copy to enhance client outreach and improve engagement
Education
Bachelor of Arts - History, Secondary Education
SAINT JOSEPH’S UNIVERSITY
PHILADELPHIA, PA01.2014
Skills
- Service strategy
- Performance tracking
- Sales forecasting
- Operational auditing
- Team leadership
- Client relationship management
Timeline
Service Manger
BUCHERER 1888
11.2022 - Current
East Region Support Manager
SHINOLA DETROIT
10.2016 - 09.2022
Assistant Store Manager | King of Prussia
SHINOLA DETROIT
10.2016 - 09.2022
Acting General Manager
RALPH LAUREN
07.2015 - 10.2016
Sales Lead
RALPH LAUREN
07.2015 - 10.2016
Bachelor of Arts - History, Secondary Education
SAINT JOSEPH’S UNIVERSITY