Timothy Devabhakthuni
Stewartstown
Summary
Experienced healthcare consultant seeking a Medicare Consultant position to apply in-depth knowledge of Medicare regulations, plan structures, and enrollment processes
Experienced with analyzing and interpreting benefit plans to provide clear guidance. Utilizes strong communication skills to explain complex information effectively. Track record of problem-solving and adapting to changing regulatory environments.
Overview
21
21
years of professional experience
Work History
Medicare Benefit Advisor
Allstate
02.2023 - Current
- Provide personalized Medicare guidance to beneficiaries, assisting with plan selection across Original Medicare (Parts A & B), Medicare Advantage (Part C), Prescription Drug Plans (Part D), and Medicare Supplement (Medigap) options.
- Conduct comprehensive needs assessments to identify client healthcare needs, budget constraints, and eligibility for cost-saving programs.
- Educate clients on Medicare benefits, enrollment periods, plan changes, and compliance with CMS regulations.
- Compare and present plan options from multiple carriers, ensuring recommendations align with client goals and provider preferences.
- Assist clients through the enrollment process and serve as a point of contact for ongoing support and annual reviews.
- Maintain up-to-date knowledge of federal Medicare policies, carrier-specific offerings, and market trends.
- Achieve or exceed monthly enrollment and client satisfaction targets while adhering to all ethical and legal sales practices.
- Document all interactions and maintain accurate client records in CRM and CMS-compliant systems.
Broker Service Representative
Geisinger
01.2022 - 11.2022
- Managed customer inquiries and resolved issues efficiently, enhancing client satisfaction.
- Coordinated communication between brokers and clients, ensuring timely updates and information accuracy.
- Developed training materials for onboarding new representatives, streamlining the training process.
Senior Customer Experience Specialist
Privia Medical Group
07.2016 - 08.2020
- Provide Real-time management of Customer Experience team.
- Assist with escalated phone calls/emails/cases and respond to the Specialists needs in a professional, timely manner.
- Lead by example with assisting in call volumes, answering questions and taking patient escalations
- Provided positive feedback and coaching tips to representatives.
- Coach representatives to adherence to schedule including breaks/lunches and start/end times.
Customer Service Representative
DC Healthlink
01.2015 - 07.2016
- Provide customer service support to individuals enrolling in health insurance through DC’s Exchange.
- Assist with general technical support for consumer’s accessing web services on dchealthlink.com.
- Maintain HIPAA compliance through upholding strict standards of account verification.
- Provide services through multiple channels of communication: telephone, web chat, email, and written correspondence.
Office Manager
Freelance Medical Billing
01.2014 - 01.2015
- Communicated via phone and email with insurance providers to ensure timely collection of accounts receivables.
- Performed quality checks of medical and billing paperwork; rectified errors in billing codes to ensure streamlined payment processing.
- Responsible for maintaining overall cleanliness and safety of the office environment.
- Processed orders for stationery and office supplies; ensured receipt of all office deliveries.
Product Specialist
CareFirst BlueCross BlueShield
01.2008 - 01.2014
- Acted as a subject matter expert for a range of insurance products including HMO, PPO, indemnity, and Medigap plans.
- Provided superior customer service through communication of product knowledge and customization of plans to individual and family needs.
- Utilized a multi-line telecommunications system to simultaneously field inquiries and provide customer guidance.
- Received exemplary performance reviews from both managers and audits of recorded calls.
Sales Representative
True Colors Inc.
01.2005 - 01.2008
- Managed over 100 dealer accounts; negotiated labor and contract rates for automotive services.
- Tracked billing and accounts receivables on a monthly basis.
- Led presentations for company products and services; fielded customer inquiries and provided cost analyses.
- Performed ad hoc office tasks including faxing, filing, appointment setting, and receipt of delivered goods.
Education
B.S. - Business Administration, Concentrations in Management & Marketing
Pennsylvania State University
State College, PA01.2005
Skills
- Life and Health Insurance License in PA
- Proficient in SalesForce/Athena
- Proficient in Microsoft Office Suite
- AHIP Certification 2026
- Goal oriented
- Ethics and integrity
- Benefits administration
- Dispute resolution
- Compliance
Timeline
Medicare Benefit Advisor
Allstate
02.2023 - Current
Broker Service Representative
Geisinger
01.2022 - 11.2022
Senior Customer Experience Specialist
Privia Medical Group
07.2016 - 08.2020
Customer Service Representative
DC Healthlink
01.2015 - 07.2016
Office Manager
Freelance Medical Billing
01.2014 - 01.2015
Product Specialist
CareFirst BlueCross BlueShield
01.2008 - 01.2014
Sales Representative
True Colors Inc.
01.2005 - 01.2008
B.S. - Business Administration, Concentrations in Management & Marketing
Pennsylvania State University
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