Timothy Kane
Harrisburg
Summary
Dynamic customer service professional thriving in demanding environments, consistently exceeding expectations and delivering exceptional results. Over a decade of experience in the hospitality industry, established expertise in training, development, and client satisfaction. Eager to leverage these skills in a new field while contributing to a company that fosters long-term career development. A passion for creating positive experiences drives a commitment to excellence and innovation.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Kitchen Manager
Mick's All American Pub
05.2025 - Current
- Led daily kitchen operations, ensuring compliance with food safety regulations and quality standards.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Implemented cost control measures, maintaining budget adherence while maximizing profitability of kitchen operations.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Hired to open a brand new restaurant.
Bartender/Server
The Brasserie
10.2024 - 05.2025
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Developed seasonal cocktail menus in collaboration with management to attract clientele and boost sales.
- Implemented effective customer service practices, achieving high satisfaction ratings from all of our guests.
- Served high customer volumes during special events, nights, and weekends.
General Manager
Red Robin
01.2023 - 10.2024
- Developed and implemented training programs for staff to improve service quality and team performance.
- Enhanced employee engagement through effective coaching, mentoring, and recognition initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Showcased growth of four department managers under supervision.
General Manager
Ruby Tuesday
10.2018 - 12.2022
- Implemented cost-control measures that reduced waste while maintaining high-quality standards in food service.
- Fostered a culture of accountability and teamwork among staff to drive operational excellence and customer loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Operations Manager
Get The Picture Corp
07.2011 - 04.2018
- Analyzed performance metrics to identify areas for continuous improvement initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Education
High school diploma -
Conestoga Valley High School
Lancaster, PA06-2014
Skills
- Training
- Customer service
- Operations
- Management
- Profit & Loss
- Multitasking and organization
- Food safety
- Inventory management
- Attention to detail
- Problem-solving
- Vendor relations
- Team collaboration and leadership
Certification
ServeSafe certified
Timeline
Kitchen Manager
Mick's All American Pub
05.2025 - Current
Bartender/Server
The Brasserie
10.2024 - 05.2025
General Manager
Red Robin
01.2023 - 10.2024
General Manager
Ruby Tuesday
10.2018 - 12.2022
Operations Manager
Get The Picture Corp
07.2011 - 04.2018
High school diploma -
Conestoga Valley High School