Timothy McConkey
Student
Pittsburgh,PA
Summary
Very motivated student who loves helping others, and is goal oriented both in the classroom, and in the restaurant industry. The customer service skills that were learned can be used throughout life as it has taught patience, and how to handle pressing situations in a calm way, making sure the goal is accomplished one way or another.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
To-Go Specialist
Applebee's Neighborhood Grill & Bar
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate order processing
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision
- Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team
- Achieved perfect 100% grade in bi-annual inspection
Assistant Manger
Dollar Tree
05.2020 - 11.2022
- Both cashiered, and did merchandise stocking
- Promoted to seasonal manager within first six months of being hired
- Collaborated with store manager, and fellow assistant managers, making sure store was stocked, clean, and running smoothly at all times
- Performed many customer service duties, ensuring positive experiences for shoppers
- Improved customer satisfaction by addressing and resolving complaints promptly
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Education
Bachelor of Arts - English
University of Pittsburgh
Pittsburgh, PA 08.2022 - Current
Associate of Science - General Studies
Community College of Allegheny County
Pittsburgh, PA 08.2020 - 05.2022
Skills
-Goal Oriented
Timeline
To-Go Specialist
Applebee's Neighborhood Grill & Bar
05.2023 - Current
Bachelor of Arts - English
University of Pittsburgh
08.2022 - Current
Associate of Science - General Studies
Community College of Allegheny County
08.2020 - 05.2022
Assistant Manger
Dollar Tree
05.2020 - 11.2022
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