Timothy Overfelt
Jacobus
Summary
Dynamic and results-driven professional with extensive experience as an Owner/Operator at Tims PDR LLC, excelling in customer relations and efficient repair procedures. Proven track record in enhancing customer satisfaction and reducing costs through effective inventory management and staff training. Skilled in diagnosing vehicle issues and delivering high-quality repairs with vehicles from daily drivers to rare collector cars.
Overview
24
24
years of professional experience
Work History
Owner/Operator
Tims PDR LLC
09.2001 - Current
- Manage day-to-day business operations.
- Consult with customers to assess needs and propose optimal solutions.
- Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increase customer satisfaction by providing high-quality services and timely communication.
- Manage daily operations for optimal efficiency, streamlining processes to reduce costs.
- Serve as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Paintless Dent Repair Technician
Len Stoler Auto
02.2024 - 06.2024
- Maintained a high standard of quality in all repair jobs, resulting in positive feedback from clients and increased referrals.
- Walked the lots on a weekly basis and provided management with the list of repairs needed
Paintless Dent Repair Technician
Priority 1 Automotive
03.2021 - 01.2024
- Reduced turnaround time for repairs by effectively prioritizing tasks and managing workload.
- Exceeded performance expectations consistently while adhering to strict quality control standards set forth by the organization.
- Conducted thorough vehicle inspections before repair work commenced, ensuring accurate damage assessment.
- Collaborated with team members to complete complex repairs, resulting in increased productivity.
Paintless Dent Repair & Auto Body Technician
Autobody Evolution
01.2020 - 03.2021
- Utilized collision repair tools, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
Lead Auto Body Technician
SDR
11.2010 - 01.2020
- Promoted teamwork among staff through effective leadership strategies that encouraged collaboration towards common goals.
- Established strong relationships with vendors, negotiating favorable pricing on parts and materials for cost-effective repairs.
- Ensured seamless communication between team members, resulting in timely completion of projects and increased customer satisfaction.
- Maintained a safe working environment, ensuring compliance with industry standards and regulatory requirements.
- Paintless Dent removal technician, Shop Foreman
Education
High School Diploma -
Randallstown High School
Baltimore, MD01-1990
No Degree - Paintless Dent Removal
Dent Wizard
St Louis, MO01-1999
No Degree - Heating & Air Certification
Harrisburg Area Community College
Harrisburg, PA01-2004
No Degree - General Education Classes
Towson University
Baltimore, MD01-2000
Skills
*Diagnosing and performing correct repair procedures for service and repair of collision and PDR vehicles
*Customer Relations
*Parts - inventory/purchase
*Estimation of costs for collision, service and paintless dent removal
*Staff training and development
Websites
Timeline
Paintless Dent Repair Technician
Len Stoler Auto
02.2024 - 06.2024
Paintless Dent Repair Technician
Priority 1 Automotive
03.2021 - 01.2024
Paintless Dent Repair & Auto Body Technician
Autobody Evolution
01.2020 - 03.2021
Lead Auto Body Technician
SDR
11.2010 - 01.2020
Owner/Operator
Tims PDR LLC
09.2001 - Current
High School Diploma -
Randallstown High School
No Degree - Paintless Dent Removal
Dent Wizard
No Degree - Heating & Air Certification
Harrisburg Area Community College
No Degree - General Education Classes
Towson University
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