Timothy Simon
Bethlehem
Summary
Results-driven Casino Operations and Gaming Technology Leader with nearly 10 years of experience in Slot Operations, Cage Operations, and casino openings. Expertise in fintech implementation, customer success, and compliance, with a proven ability to enhance operational performance and safeguard assets through effective decision-making and collaboration.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Fintech Implementation/Customer Experience Advocate
Everi / IGT
Las Vegas
03.2022 - Current
- Trained 1,000+ combined users in auditing, regulatory compliance, troubleshooting, back-end product user creation, monitoring, and system functionalities.
- Delivered strategic executive presentations focusing on product configuration options and regulatory compliance.
- Subject matter expert for Jackpot Express, Everi Compliance, JXCs, CXCs, Cage Connects, Central Credit Web, Meters Express, XE, C2 Auditing and Monitoring, and Everi Recyclers, ensuring adherence to regulatory standards.
- Supported 75+ fintech product training and installations.
- Crafted detailed user guides for improved understanding of systems and processes.
Slot Shift Manager
Mount Airy Casino Resort
Mount Pocono
11.2021 - 03.2022
- Managed a team of 30 slot attendants and 10 technicians to ensure operational efficiency.
- Oversaw daily slot operations, ensuring compliance with PGCB regulations.
- Coached and counseled staff to enhance effectiveness and promote operational excellence.
Assitsant Slot Operations & Performance Manager
Hollywood Casino York
York
05.2021 - 11.2021
- Launched Slot Operations department for Hollywood York's grand opening, ensuring seamless operational readiness.
- Reported directly to the Director of Casino Operations.
- Coordinated strategic planning, budgeting, purchasing, hiring, SOP creation, and staff training to establish efficient department functions.
Slot Dual Rate Shift Manager
Sands Bethlehem / Wind Creek Casino
Bethlehem
08.2016 - 05.2021
- Oversaw operations for 3,000+ machine slot floor, ensuring efficient performance and compliance.
- Directed 50+ team members, including Slot Supervisors and Tech Supervisors, fostering teamwork and accountability.
- Developed schedules, coached staff, addressed discipline, resolved guest issues, collaborated with Pennsylvania Gaming Control Board on compliance matters, and led slot investigations.
Education
Some College (No Degree) - Criminal Justice
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASome College (No Degree) - Political Science and Government
Northampton Community College
Bethlehem, PAHigh School Diploma -
Pocono Mountain East High School
Swiftwater, PASkills
- Salesforce & Concord
- Power BI
- Technical troubleshooting
- Data evaluation
- KPI Reporting
- Revenue and Win Metrics
- Communication & Project Management
- Microsoft Office
- Strategic Leadership
- Team development
- Problem-solving
- Information gathering
- Asset Protection
- ACSC
- Aristocrat Oasis
- Bally's SDS
- IGT Advantage
- Konami SYNKROS
- CMP (Casino Market Place - by Light and Wonder)
- Microsoft office
Accomplishments
- Protected $1.1 million in casino assets by identifying unauthorized player funds, freezing accounts, tracking gameplay, and coordinating with surveillance and the Pennsylvania State Police for a solution.
- Often present to 10+ executive stakeholders and supported implementations involving 100+ personnel.
- Trained 1000+ casino professionals across multiple departments.
- Supported 50+ casino properties through fintech implementations, training, and customer success.
- Managed operations on a 3,000+ slot machine gaming floor.
- Helped open Hollywood Casino York, leading key Slot Operations readiness activities.
Note
This is a master resume draft intended as the foundation for tailored, ATS-optimized resumes. Additional employment dates, education, certifications, and quantified achievements can be added before finalization.
Certification
- 50+ active gaming licenses
Timeline
Fintech Implementation/Customer Experience Advocate
Everi / IGT
03.2022 - Current
Slot Shift Manager
Mount Airy Casino Resort
11.2021 - 03.2022
Assitsant Slot Operations & Performance Manager
Hollywood Casino York
05.2021 - 11.2021
Slot Dual Rate Shift Manager
Sands Bethlehem / Wind Creek Casino
08.2016 - 05.2021
Some College (No Degree) - Criminal Justice
East Stroudsburg University of Pennsylvania
Some College (No Degree) - Political Science and Government
Northampton Community College
High School Diploma -
Pocono Mountain East High School