Summary
Overview
Work History
Education
Skills
Professional Education
Military
Timeline
Generic

Timothy W. Gauthier

Waynesboro

Summary

Seasoned Public Safety Dispatcher with background in managing emergency calls, coordinating responses, and logging incident details. Strengths lie in crisis management, problem-solving abilities, and strong communication skills. Experience shows ability to prioritize tasks during high-stress situations while maintaining composure and professionalism. Impact made through creating efficient dispatch protocols that improved response times and public safety outcomes.

Overview

32
32
years of professional experience

Work History

Public Safety Dispatcher

NPS
Harpers Ferry
04.2021 - Current
  • Dispatched Federal Park Rangers to emergency and non-emergency calls for service.
  • Monitor fire and burglary alarms for 16 parks in the National Capital Region.
  • GS-8 Temporary Duty 120 days as the National Capital Region Alarm Coordinator. Coordinated Alarm repairs with Park Alarm Dealers for 16 Parks in the National Capital Region.
  • Utilizes concepts, principles, and theories of radio transmission, broadcasting, switching, control, construction, or operation for telecommunications systems.
  • Utilizes emergency management methods, such as first aid, rescue techniques, and threat assessments.
  • Deals calmly and effectively with high stress situations.
  • Demonstrates the production, communication and dissemination of information and ideas to inform and entertain via written, oral, and visual media.
  • Helps others learn through formal or informal methods identifies training needs; provides constructive feedback; coaches others on how to perform tasks; act as a mentor.
  • Uses and is familiar with programs such as the Interagency Resource Ordering Capability (IROC) and Incident Qualifications and Certification System (IQCS) to order resources for wildfire and all hazard events, as well as adding and the upkeep maintenance of responders and qualifications in IQCS.
  • Building resource orders for responders to attend incidents at local parks or incidents across the country.

Emergency Dispatcher

Washington Headquarters Services (DoD)
Raven Rock Mountain Complex
12.2017 - 04.2021
  • Log emergency/non-emergency calls for fire/medical service into the dispatch log.
  • Dispatch fire department throughout Raven Rock Mountain Complex.
  • Monitor Onyx fire alarm system.

Emergency Dispatcher

Department of Defense, Dept. of the Air Force (NORAD)
Colorado Springs
09.2010 - 12.2017
  • Log emergency/non-emergency calls for fire/medical service into ACES dispatch log.
  • Dispatch fire department throughout Cheyenne Mountain Air Force Station.
  • Monitor EST fire alarm system.

Correctional Officer/Correctional Officer Sergeant

State of Florida Department of Corrections
Milton
05.2003 - 09.2010
  • Ensured staff and inmates complied with all department policies and procedures.
  • Supervised inmate housing dormitories.
  • Counseled with inmates regarding negative behaviors.
  • Wrote inmate incident and disciplinary reports documenting infractions.
  • Maintained security by preventing inmate disturbances, assaults, and escapes.
  • Monitored inmate activities and supervised the inmate work assignments.
  • Search inmates and their living quarters for contraband like weapons or drugs, settle disputes between inmates, and enforce discipline.
  • Inspected facility for unsanitary conditions, contraband, fire hazards, and evidence of rule infractions.
  • Wrote reports on inmate conduct, security breaches, disturbances, and rule violations.
  • Passed yearly firearms qualifications.
  • Patrolled, inspected and ensured security of the outside facility.

Emergency Dispatcher

Okaloosa County Sheriff’s Office
Crestview
03.2001 - 05.2003
  • Answered sheriff, fire department and ambulance dispatch calls throughout the county.
  • Routed calls and dispatched appropriate agencies to respond to calls.
  • Verified agency response and confirmed the safety of responders.

Emergency Dispatcher

Crestview Police Department
Crestview
01.2001 - 03.2001
  • Received emergency and non-emergency calls for service.
  • Dispatched local police agencies to emergency and non-emergency calls.
  • Operated and monitored multiple radio channels.

Jail Officer/Emergency Dispatcher

Elmore County Sheriff’s Department
Wetumpka
06.1997 - 01.2001
  • Processed arrests by fingerprinting, photographing, searching, and housing suspects.
  • Inspected waiting areas and cells for contraband.
  • Updated and maintained suspect records.
  • Ensured compliance with facility rules and regulations.
  • Dispatched sheriff deputies to calls for service within the county.
  • Transferred calls to appropriate agencies such as police, fire and ambulance.

Emergency Medical Technician

Haynes Ambulance Inc.
Troy
06.1993 - 06.1999
  • Performed basic life support, advanced life support, advanced cardiac life support, and advanced airway management measures for people experiencing trauma or medical emergencies.
  • Operated of cardiac monitor, endotracheal tubes, bag-valve masks, and performed I.V. therapy.
  • Safely operated ambulance to and from service calls.
  • Relayed pertinent patient information clearly and concisely to receiving medical facility.
  • Dispatched ambulances to emergency, non-emergency, and scheduled calls for service.
  • Inventoried ambulance and replenished supplies in a timely manner.

Education

Bachelors’ Degree - Emergency and Disaster Management

American Military University
Charles Town, WV
10.2024

Skills

  • 20 years’ experience in the police, fire, and medical field of dispatching
  • 11 years’ experience enforcing standards and directives in a correctional setting
  • Able to efficiently and effectively assess complex and difficult situations and enforce policies and procedures
  • 12 years’ experience working in underground military facilities
  • Emergency management
  • Resource coordination
  • Crisis communication
  • Public safety
  • Incident reporting
  • Excellent communication

Professional Education

  • Obtain Expanded Dispatcher Qualification in order to work wildfire or all hazards’ incidents.
  • FEMA IS-0003, RADIOLOGICAL EMERGENCY MANAGEMENT
  • FEMA IS-0010, ANIMAL IN DISAASTERS: AWARENESS AND PREPARDNESS
  • FEMA IS-100, INTRODUCTION TO INCIDENT COMMAND SYSTEMS
  • FEMA IS-144, TELECOMMUNICATORS EMERGENCY RESONSE TASK FORCE (TERT) BASIC COURSE
  • FEMA IS-200, ICS FOR SINGLE RESOURCES AND INITIAL ACTION INCIDENT
  • FEMA IS-220, INTROEDUCTON AND OPERATIONSTO CONTINUITY OF OPERARTIONS PLANNING FOR PANDEMIC ZONES
  • FEMA IS-230, FUNDEMENTALS OF EMERGENCY MANAGEMENT
  • FEMA IS-235, EMERGENCY PLANNING
  • FEMA IS-405, MASS CARE/EMERGENCY ASSISTANCE OVERVIEW
  • FEMA IS-700, NIATIONAL INCIDENT MANAGEENT SYSTEM (NIMS)
  • FEMA IS-0775, EOC MANAGEMENT AN DOPERATIONS
  • FEMA IS 800, NATIONAL RESPONSE FRAMEWORK, AN INTRODUCTION

Military

  • United States Navy, Aviation Ordnanceman 3rd Class (Petty officer 3rd class/E-4), NAS WHIDBEY ISLAND 1990-1993 HONORABLY DISCHARGED
  • ALABAMS ARMY NATIONAL GUARD, MOTOR TRANSPORT OPERATOR, 1988-1990 HONORABLY DISCHARGED

Timeline

Public Safety Dispatcher

NPS
04.2021 - Current

Emergency Dispatcher

Washington Headquarters Services (DoD)
12.2017 - 04.2021

Emergency Dispatcher

Department of Defense, Dept. of the Air Force (NORAD)
09.2010 - 12.2017

Correctional Officer/Correctional Officer Sergeant

State of Florida Department of Corrections
05.2003 - 09.2010

Emergency Dispatcher

Okaloosa County Sheriff’s Office
03.2001 - 05.2003

Emergency Dispatcher

Crestview Police Department
01.2001 - 03.2001

Jail Officer/Emergency Dispatcher

Elmore County Sheriff’s Department
06.1997 - 01.2001

Emergency Medical Technician

Haynes Ambulance Inc.
06.1993 - 06.1999

Bachelors’ Degree - Emergency and Disaster Management

American Military University

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Timothy W. Gauthier