Timothy Williams
Honesdale
Summary
Dedicated, results-driven professional with a strong work ethic and a proven ability to learn quickly in dynamic environments. Exceptional communication and computer skills, complemented by extensive sales experience, contribute to a track record of exceeding sales and profit goals individually and as part of a team. Recognized as Employee of the Month at Radio Shack and achieved top sales in the district while managing a Sprint store. Committed to delivering excellent customer service through effective communication, including handling daily phone interactions and proactively engaging with clients to enhance their experience.
Overview
11
11
years of professional experience
Work History
Mobile Expert
T-Mobile
01.2022 - Current
- Oversaw customer interactions related to T-Mobile services and product offerings. Managed account servicing and issue resolution to improve customer experience. Fostered strong relationships with clients to drive loyalty and retention.
Installation Technician
Northeastern Phone Company
11.2019 - 11.2021
- Achieved successful installation of copper and fiber services, improving customer satisfaction. Delivered prompt repairs for internet, phone, and TV services, minimizing downtime. Increased service uptake through effective upselling of additional offerings to customers.
Wireless Sales Associate
AT&T | The Wireless Experience
08.2017 - 11.2019
- Sales representative. My duties were helping with inventory, billing inquiries, and any customer service issues, while selling At&t produces and services.
Assistant Store Team Leader
The Wireless Experience, an AT&T Authorized Retailer
07.2019 - 08.2019
- Managed store inventory scheduling and staffing. Assisted customers with billing issues and facilitated employee transactions. Supported employee development through regular one-on-one meetings to enhance sales techniques.
Store Team Leader
The Wireless Experience, an AT&T Authorized Retailer
06.2018 - 07.2019
- Handled all store inventory, scheduling, and staffing. Also handled any customer related issues such as billing problems and angry problems. I was also in charge of store sales growth.
Sales Assistant Manager
Rent A Center
09.2016 - 08.2017
- Was in charge of all weekly sales plans on how to develop sales. As well as making sure the sales floor was 'rent ready', clean, and stocked with new/used merchandise. Also did weekly inventories every Thursday.
Wireless Manager
Sprint at RadioShack Store
06.2016 - 08.2016
- Wireless Manager(Store Manager). Completed Inventories, created schedules, and managed my store. Sprint made a business decision to close my store on August 11th, due to RadioShack store closing as well on August 30th. Within the first full month of employment my store was the number one store in the district. Exceeding all the monthly goals given to us as a team.
Assistant Manager
Rent A Center
10.2015 - 06.2016
- Assisted Store Manager with tasks such as, inventory, Inventory receiving, Sales, keeping sales floor clean and organized with the latest merchandise. Also was responsible for sending up weekly and daily goals to the District Manager for sales activities. Open and close the store. Handle bank deposits daily.
Customer Account Representative
Rent a center
08.2014 - 10.2015
- Was in charge of customers accounts while renting merchandise with the goals to own. Made sure they were on their correct pay dates according to their source of income. Coaching customers to pay on time and setting up pick ups of the merchandise if can not pay. As well as having goals on every Friday and Saturday to make sure customers paid on time. Always hit my goals as an account representative.
Education
Diploma - General Studies
Honesdale High School
Honesdale, PA01.2010
Skills
- 3G
- Network management
- Operating systems
- Cisco routers/switches implementation
- Software troubleshooting
- Microsoft Excel
- DSL
- Communication skills
- Network Address Translation (NAT)
- WAN
- Phone etiquette
- Router implementation
- Network support
- Energy sales
- Negotiation
- 4G/LTE
- Microsoft Word
- VPN concentrator implementation
- Office experience
- Basic math
- 5G
- Heavy Lifting
- LAN
- Windows
- IP networking
- Scripting
- Telecommunication
- Coax cable
- Cash register
- Sales Experience
- Leadership
- Customer support
- Sales support
- NET
- Computer skills
- Cash handling
- Data entry
- Customer service
- Medical sales
- IPv6
- English
- IT
- Typing
- Wireless Access Point implementation
- Time management
- Microsoft Office
- Java
- Outside sales
- Management
- Computer networking
- Technical support
- Marketing
- VLAN setup
- Analysis skills
- B2B sales
- VoIP
- Upselling
- Financial sales
- Sales
- Microsoft Outlook
- Subnetting
- Network troubleshooting
- IPv4
- Internet of Things
Timeline
Mobile Expert
T-Mobile
01.2022 - Current
Installation Technician
Northeastern Phone Company
11.2019 - 11.2021
Assistant Store Team Leader
The Wireless Experience, an AT&T Authorized Retailer
07.2019 - 08.2019
Store Team Leader
The Wireless Experience, an AT&T Authorized Retailer
06.2018 - 07.2019
Wireless Sales Associate
AT&T | The Wireless Experience
08.2017 - 11.2019
Sales Assistant Manager
Rent A Center
09.2016 - 08.2017
Wireless Manager
Sprint at RadioShack Store
06.2016 - 08.2016
Assistant Manager
Rent A Center
10.2015 - 06.2016
Customer Account Representative
Rent a center
08.2014 - 10.2015
Diploma - General Studies
Honesdale High School