Tina Timko
CURWENSVILLE
Summary
Detail-oriented individual with positive results in managing branch operations and client interactions. Exceptional skills in customer assistance and team collaboration, driving efficiency and compliance. Eager to contribute to operational excellence and client satisfaction. Experienced in efficiently processing client inquiries and maintaining high service quality. Committed to enhancing customer satisfaction and problem resolution.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Personal Lines Agent
Kness and Associates
Dubois
07.2024 - Current
- Assisted clients with personal lines insurance inquiries and policy information.
- Evaluated client needs to recommend appropriate coverage options and solutions.
- Processed policy renewals and changes efficiently and accurately.
- Maintained accurate records of client interactions and policy details.
- Responded promptly to customer inquiries via email or phone calls.
- Processed customer payments for policies, endorsements, cancellations, and renewals.
- Assisted customers in filing claims by providing the necessary documentation and support.
Branch Manager
Timberland Federal Credit Union
Dubois
09.2023 - 07.2024
- Supervised daily operations and maintained branch compliance with regulations.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Participated in community events to promote brand awareness.
- Resolved member inquiries and issues promptly to maintain service quality.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
Branch Supervisor
Timberland Federal Credit Union
Dubois
07.2022 - 09.2023
- Supervised daily branch operations and ensured compliance with policies.
- Managed cash flow and balanced branch finances daily.
- Coordinated team schedules to optimize branch coverage and service efficiency.
- Provided guidance and support to branch staff in daily operations.
- Assisted customers with loan applications, account inquiries or other banking needs.
- Resolved member inquiries and complaints promptly and professionally.
Operations Associate
Timberland Federal Credit Union
Dubois
03.2022 - 07.2022
- Managed daily operations for member transactions and account services.
- Assisted in processing loan applications and member inquiries efficiently.
- Assisted in answering telephone calls with the call center staff to assist our members with transactions or issues they had.
Front Desk Receptionist
Dr George Mosch
Clearfield
04.2014 - 09.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maximized office efficiency by answering more than 50 incoming calls per day to provide office information and transfer calls to desired personal.
- Prepared and sent financial statements to support bookkeeping functions.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Family Doctor's office with 4 providers.
- Took messages from patients and promptly relayed to appropriate staff.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Processed patient payments and scanned identification and insurance cards.
- Set up appointments for physician visits and procedures using calendar software.
Front Desk Receptionist
Pennhighlands Hospital
Clearfield
06.2005 - 04.2014
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Family Doctor's office with 2 providers.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Answered 50 average daily phone calls to schedule appointments and address patient inquiries.
- Created and maintained accurate and confidential patient files.
- Prepared and sent financial statements to support bookkeeping functions.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Education
Associate Degree - Medical Secretarial
DuBois Business College
Dubois, PA12.1990
High School Diploma -
Curwensville Area High School
Curwensville, PA06.1989
Skills
- Oral and written communication
- Team collaboration
- Customer assistance
- Administrative skills
- Self-motivation
- Professionalism
- Networking
References
Michelle Rockey - Co-worker at Dr George Mosch's office - 814-762-6195
Julie Hillyer, CRNP - Co-worker at Dr George Mosch's office -814-577-9803
Certification
Personal and Casualty Agent PA License
Timeline
Personal Lines Agent
Kness and Associates
07.2024 - Current
Branch Manager
Timberland Federal Credit Union
09.2023 - 07.2024
Branch Supervisor
Timberland Federal Credit Union
07.2022 - 09.2023
Operations Associate
Timberland Federal Credit Union
03.2022 - 07.2022
Front Desk Receptionist
Dr George Mosch
04.2014 - 09.2021
Front Desk Receptionist
Pennhighlands Hospital
06.2005 - 04.2014
Associate Degree - Medical Secretarial
DuBois Business College
High School Diploma -
Curwensville Area High School