Tinamarie Sacco
Glenside
Summary
Results-driven associate with over 15 years of experience in management and over 20 years hands on experience with store systems and customer service.
Skilled in training and mentoring teams, enhancing customer satisfaction, and achieving on-time delivery. Committed to fostering a collaborative work environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
ISSR
The Home Depot Inc
Allentown, PA
02.2023 - Current
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Managed high volume, ensuring timely response and effective resolution to all customer concerns resulting in $985,180 YTD Sales +2.0%, Transactions vs Market +36.3%, Quotes vs Market +21.2%
- Managed vendor and supplier relationships to improve communication, streamline processes, and ensure timely fulfillment of business needs.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
MET Supervisor
The Home Depot Inc
Cheltenham, PA
03.2018 - 02.2023
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new employees on procedural best practices and operational efficiency.
- Led team meetings to address performance issues and foster a collaborative work environment.
- Reduced project completion timeframes through effective communication and coordination with cross-functional teams.
- Achieved consistent on-time delivery of projects by closely monitoring progress against established deadlines.
Department Supervisor
The Home Depot Inc
Willow Grove, PA
04.2008 - 03.2018
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Resolved customer inquiries and issues, enhancing overall customer satisfaction ratings.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
Education
High School Diploma -
Abington Senior High School
Abington PASkills
- Action Oriented
- Collaborates
- Drives Engagement
- Communicates Effectively
- Customer Focus
- Drives Results
- Plans and Aligns
- Salesforce, Tableau, NICE, QC2, and Microsoft Office Suite
Accomplishments
- Exemplary Award 2H 2023
-Performance Award Q3 & Q4 2023 / Q1, Q2, Q3, & Q4 2024
-Lead Program Graduate- 2025
-RMA
- Diamond Homer Award recipient
Timeline
ISSR
The Home Depot Inc
02.2023 - Current
MET Supervisor
The Home Depot Inc
03.2018 - 02.2023
Department Supervisor
The Home Depot Inc
04.2008 - 03.2018
High School Diploma -
Abington Senior High School