Tinisha Washington
Senior Sales Associate
Philadelphia,PA
Summary
Dynamic General Manager with a proven track record at How Dare You, excelling in operations management and team leadership. Cultivated strong client relationships, driving sales growth and enhancing profitability. Expert in financial reporting and policy formulation, fostering a culture of efficiency and collaboration among staff.
Overview
15
15
years of professional experience
Work History
General Manager
How Dare You
Harrisburg, PA
03.2016 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Sales Clerk Assistant Manager
Ac Moore
9739 Roosevelt Blvd, PA
10.2014 - 11.2019
- Streamlined order fulfillment processes resulting in reduced wait times for customers, leading to higher satisfaction rates and increased sales.
- Ensured compliance with company policies and procedures through diligent oversight of staff activities.
- Collaborated with management on promotional events to drive traffic and increase overall store revenue.
- Assisted customers in locating items, offering product knowledge, and facilitating purchasing decisions for increased satisfaction levels.
- Streamlined inventory management with accurate record-keeping and timely reordering of stock.
- Managed daily operations, including opening/closing duties, cash handling, and monitoring employee performance.
Shift Leader
Checkers Rally's
02.2011 - 08.2014
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
High School Diploma -
Milton Hershey Boarding School
Hershey, PA06.1997
Skills
Operations management
Customer relationship management
Team leadership
Project management
Staff supervision
Timeline
General Manager
How Dare You
03.2016 - Current
Sales Clerk Assistant Manager
Ac Moore
10.2014 - 11.2019
Shift Leader
Checkers Rally's
02.2011 - 08.2014
High School Diploma -
Milton Hershey Boarding School