Tiona White
Pittsburgh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ability to learn new tasks or skills and master them. Willingness to work alone or in a team. Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in bustling establishments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician II
UPMC Vision Institute
09.2021 - Current
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Host/Expo
UPMC Montefiore
11.2015 - 09.2021
- Built and established positive relationships with patrons, team members and supervisors.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Propel Andrew St. High School
Munhall, PA06.2015
Skills
- Ophthalmology Testing
- Retinal Procedure Assistance
- Cleaning and Sanitation
- Medical History Obtainment
- Efficiency Improvement
- Lens Prescription
- Enter Orders
- Preparing for Events
- Hospitality and Accommodation
- Station Preparation
- Credit and Cash Transactions
- Good Conversationalist/Active Listener
Certification
- COA - Certified Ophthalmic Assistant (5/2023-5/2026)
- Certified Refractionist, UPMC - 7/13/22
- RAMP Server/Seller Training - 07/13/23
- ServSafe Certification - (11/13/20-11/13/2025)
Timeline
Ophthalmic Technician II
UPMC Vision Institute
09.2021 - Current
Host/Expo
UPMC Montefiore
11.2015 - 09.2021
High School Diploma -
Propel Andrew St. High School
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