Tionna Williams
Pittsburgh
Summary
Dynamic and results-oriented professional with a proven track record in customer service and problem resolution. Excelled at Giant Eagle by enhancing customer loyalty through empathetic engagement and efficient dispute resolution. Skilled in active listening and critical thinking, adept at maintaining professionalism in high-stress situations. Demonstrated ability to improve operational efficiency and safety compliance across diverse roles.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Giant Eagle
08.2013 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Driver
Uber
02.2017 - 08.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Personal Care Assistant
Maxim Healthcare
10.2016 - 06.2017
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Reported on student progress, behavior, and social skills to parents.
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Provided a safe and inclusive learning environment that accommodated diverse learning styles and abilities.
Sanitation Worker
RG Clean & Green
07.2011 - 05.2013
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Education
High School Diploma -
Carrick High
Pittsburgh, PA06-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Driver
Uber
02.2017 - 08.2019
Personal Care Assistant
Maxim Healthcare
10.2016 - 06.2017
Customer Service Representative
Giant Eagle
08.2013 - 08.2023
Sanitation Worker
RG Clean & Green
07.2011 - 05.2013
High School Diploma -
Carrick High
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