Toan Pham
Lancaster
Summary
Dedicated Nursing Aide with experience at Messiah Lifeways, excelling in patient care and emotional support. Proven ability to collaborate effectively with teams and utilize critical thinking to enhance resident satisfaction. Skilled in patient transport and basic life support, committed to ongoing education and improving care standards. And highly-motivated employee with customer service, multitasking, and time management abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nursing Aide
Messiah Lifeways At Messiah Village
Harrisburg
08.2019 - 12.2024
- Working under the supervision of an RN/LPN to ensure safety, needs, and assistance with the daily routine of the residents/patients.
- Transport residents and patients to different areas within the facility using appropriate mobility devices.
- Participated in team meetings to discuss best practices for resident and patient care plans.
- Helped orient new residents to their surroundings by introducing them to staff members, other residents and facility services.
- Educated family members regarding post-hospital care instructions and home health services available.
- Assisted nursing staff in providing patient care, including vital signs monitoring, collection of specimens and charting.
- Adhered to HIPAA regulations while maintaining confidentiality of patient information.
- Administered prescribed oral medications accurately under the direct supervision of an RN/LPN.
- Provided emotional support for residents and patients by listening to concerns and answering questions.
- Participated in continuing education programs to stay current on industry standards and trends.
- Provided emotional support to residents, patients, and their families during difficult times.
- Recorded intake and output measurements on assigned shift accurately per policy guidelines.
- Answered call lights promptly and assisted patients with their needs in a timely manner.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Sales Associate
GameStop
Harrisburg
08.2018 - 04.2019
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
High School Diploma -
Harrisburg High School
Harrisburg, PA06-2011
Associate of Arts -
HACC
HarrisbugSkills
- Team collaboration
- Time management
- Customer service
- Critical thinking
- Observational skills
- Basic life support
- Patient transport
- End-of-life care
- Quick problem solver
- Patient care
- Continuing education
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Accomplishments
- Employee Reviews have always been outstanding from previous employer
Certification
- BLS and CPR Certified
Affiliations
- Drawing in free time
- Learning new language when possible
Timeline
Nursing Aide
Messiah Lifeways At Messiah Village
08.2019 - 12.2024
Sales Associate
GameStop
08.2018 - 04.2019
High School Diploma -
Harrisburg High School
Associate of Arts -
HACC
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