Todd Shope

• Assisted customers in selecting products based on preferences and dietary needs.
• Maintained product displays to ensure freshness and appeal.
• Processed sales transactions accurately and efficiently at point of sale.
• Collaborated with team members to enhance customer service experience.
• Trained new staff on product knowledge and customer interaction best practices.
• Developed strong client relationships through consistent communication and exceptional customer service.
• Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
• Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
• Promoted and up-sold products and services to meet needs of customers.

• Stocked shelves efficiently, ensuring optimal product placement and visibility.
• Operated pallet jacks and hand trucks for effective inventory management.
• Assisted in maintaining cleanliness and organization throughout the stock area.
• Conducted regular inventory checks to identify discrepancies and replenish stock levels.
• Collaborated with team members to streamline restocking processes during overnight shifts.
• Implemented safety protocols for handling products and equipment in compliance with regulations.
• Trained new staff on proper stocking techniques and safety practices.
• Monitored expiration dates, removing outdated items to maintain product quality standards.
• Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
• Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
• Maintained neat, organized stockroom free of hazards.
• Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
• Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
• Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
• Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
• Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
• Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
• Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
• Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
• Kept work areas neat, clean and free from debris.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Interacted with guests in friendly and knowledgeable way.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.
• Greeted customers and directed to requested products.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
• Picked and packed order items.
• Noted unsafe components inside packages and discussed concerns with supervisors.

In my nearly 25 years I’ve held many positions within my company: picker, auditor, inbound receiver, returns processor to name a few. I’ve assisted with bringing other divisions of our customer into my warehouse; I’ve labor shared in The Netherlands for three weeks in 2018 to help with our customers quarter close for the year. I’ve worked with our customers WMS’s over the years and I became proficient in these systems to assist in getting orders picked and product received into the warehouse. My current position is Lead in Returns and problem solving with the system and working with our customers systems people.